Rylee Jarrett
Tempe,ARIZONA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Hostess
Culinary Dropout
10.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted managers with quickly resolving service- and food-related issues.
Member Service Representative
Mountainside Fitness
05.2021 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Investigated and resolved customer inquiries and complaints quickly.
Childcare Supervisor
Mountainside Fitness
03.2019 - 03.2022
- Coordinated schedules and team assignments.
- Oversaw team of six childcare workers.
- Developed and implemented lesson plans, activities and field trips.
- Maintained facility compliance with applicable laws and standards.
- Evaluated employee performance and coached on areas in need of improvement.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05.2025
High School Diploma -
Liberty High School
Peoria, AZ05.2021
Skills
- Server Support
- Guest Complaint Resolution
- Complaint Handling
- Customer Service
- Hospitality Service Expertise
- Interactive Communication Skills
- Creative and Critical Thinking
- Policy Knowledge
- Establishing Effective Relationships
Timeline
Hostess
Culinary Dropout
10.2022 - Current
Member Service Representative
Mountainside Fitness
05.2021 - 03.2022
Childcare Supervisor
Mountainside Fitness
03.2019 - 03.2022
Bachelor of Science - Criminal Justice
Arizona State University
High School Diploma -
Liberty High School
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