Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rylee Knaak

Hudsonville,MI

Summary

Dedicated leader with expertise in customer service, issue resolution and interpersonal communication. Proficient with project management, organization, and helping others. Sets example for work ethic, punctuality and quality.

Overview

6
6
years of professional experience

Work History

Team Leader

Vera Bradley
Grand Rapids, MI
08.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.
  • Provided accurate information about products, prices and services.

Assistant Manager

Animal World Rides
Grandville, MI
09.2020 - 01.2022
  • Opened store daily and ensured all safety protocols were followed.
  • Dealt with daily deposits.
  • Managed kiosk alone for 6-8 hours.
  • Provided accurate information about products, prices and services.
  • Inspected equipment regularly to ensure optimal performance levels were maintained.

Sales Associate

Plato's Closet
Grandville, MI
07.2018 - 04.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Arts - English Literature

Grand Rapids Community College
Grand Rapids, MI
12-2023

High School Diploma -

Jenison High School
Jenison, MI
05-2019

Skills

  • Cash Handling
  • Team Supervision
  • Teamwork and Collaboration
  • Overseeing Daily Activities
  • Attention to Detail
  • Conflict Resolution
  • Leadership
  • Organizational Skills

References

References available upon request.

Timeline

Team Leader

Vera Bradley
08.2022 - Current

Assistant Manager

Animal World Rides
09.2020 - 01.2022

Sales Associate

Plato's Closet
07.2018 - 04.2019

Associate of Arts - English Literature

Grand Rapids Community College

High School Diploma -

Jenison High School

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Rylee Knaak