Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Rylee Little

Rylee Little

Easley,SC

Summary

Highly motivated individual with exceptional abilities in independent and collaborative work. Recognized for a diligent work ethic and outstanding organizational skills, I consistently bring a committed approach to any environment. Excited to take on new challenges with a thriving team.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Massage Envy
Easley , Sc
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.

Mental Health Assistant

Springbrook Behavioral Health
05.2024 - Current
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Contributed to a safe and supportive environment by adhering to facility policies and maintaining professional boundaries at all times.
  • Conducted regular checks on patients'' physical safety and emotional well-being, promptly reporting concerns as needed.
  • Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
  • Enhanced the therapeutic milieu through active participation in group therapy sessions as a co-facilitator or observer.
  • Coordinated discharge planning efforts with other members of the healthcare team, providing resources for continued success postdischarge.
  • Assisted mental health professionals with treatment plans, enhancing the therapeutic environment for patients.
  • Provided guidance to families on navigating mental health resources, enhancing their ability to support their loved ones'' recovery journey.
  • Aided in the development of behavioral management plans, offering guidance on effective techniques for managing challenging behaviors.
  • Assisted patients in setting attainable goals for themselves, reinforcing progress and celebrating achievements along the way.
  • Conducted comprehensive patient assessments to identify individual needs and develop appropriate care strategies.
  • Promoted healthy lifestyle choices through education on nutrition, exercise, sleep hygiene, and stress management techniques.
  • Collaborated with interdisciplinary teams to implement customized treatment plans tailored to each patient''s unique needs.
  • Monitored medication administration, ensuring accurate documentation and adherence to prescribed regimens.
  • Implemented creative interventions tailored to individual interests or needs, fostering engagement and personal growth.
  • Educated patients on coping techniques and self-care strategies, empowering them to manage their own mental health effectively.
  • Actively participated in case conferences, presenting relevant information on patient progress for collaborative decision-making purposes.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Administered medications to relieve symptoms and monitor effects on clients.
  • Maintained patient records, documenting changes in patient condition.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Counseled and mentored clients on substance use and life choices.
  • Treated clients and families with respect and dignity.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Provided therapeutic activities to assist with patient development.
  • Charted on each patient daily.
  • Assisted in development of therapeutic activities for patients.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Organized recreational activities to assist in patient recovery.
  • Assessed patient progress and reported changes to supervising physician.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Appointment Scheduler

L&L Auto Sales
Easley, Sc
09.2015 - 03.2021
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

L&L Cleaning Services

L&L
Easley, SC
09.2015 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Direct Care Staff

Avalonia Group Homes
07.2019 - 06.2020
  • Helped clients maintain daily living standards by assisting with personal hygiene needs
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Worked with supervisory medical staff to review cases and improve care
  • Assisted with meal planning to meet nutritional plans
  • Recorded client status progress and challenges in logbooks and reports
  • Laundered clothing and bedding and changed linens 2 times per day to prevent spread of infection
  • Provided ongoing compassionate patient care for each client
  • Coordinated with doctors and registered nurses to develop care plans for patients
  • Planned daily activities to allow clients opportunities for light exercise
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.

Customer Service Representative/Cashier Manager

Spinx
05.2017 - 10.2018
  • Worked with managers to develop service improvement initiatives
  • Reviewed account and service histories to identify trends and issues
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Escalated customer concerns, store issues and inventory requirements to supervisors
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Documented conversations with customers to track requests, problems and solutions.

Cashier Team Lead

McDonald's
09.2015 - 12.2017
  • Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding
  • Cleaned and stocked front end areas, including register changing tapes and ribbons
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Resolved issues with cash registers, card scanners and printers
  • Learned roles of other departments to provide coverage and keep store operational
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
  • Managed cashier shifts and breaks
  • Counted and balanced cashier drawers
  • Helped customers find store locations and complete purchases
  • Helped customers find specific products, answered questions and offered advice
  • Greeted customers promptly and responded to questions
  • Prepared special orders for shipment.

Education

GED -

SDPC Adult Education Center
Easley, SC
10.2018

Skills

  • Team building
  • Communications
  • Excellent active listening
  • Conflict resolution
  • Pleasant phone voice
  • Friendly

Timeline

Mental Health Assistant

Springbrook Behavioral Health
05.2024 - Current

Direct Care Staff

Avalonia Group Homes
07.2019 - 06.2020

Customer Service Representative/Cashier Manager

Spinx
05.2017 - 10.2018

Appointment Scheduler

L&L Auto Sales
09.2015 - 03.2021

L&L Cleaning Services

L&L
09.2015 - 02.2021

Cashier Team Lead

McDonald's
09.2015 - 12.2017

GED -

SDPC Adult Education Center

Front Desk Receptionist

Massage Envy

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Rylee Little