Rylee McCoy
Des Moines,IA
Summary
Results-driven professional with over 7 years of experience in conflict resolution, customer communication, and needs assessment. Demonstrated ability to enhance customer satisfaction and foster positive relationships through effective problem-solving strategies. Committed to contributing to the team success by bringing a quality oriented approach to a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Basements and Manson's
04.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Average of 60 Calls a day.
- Maintained inventory of office supplies and placed orders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Bar Tender
Countyline Tap
04.2025 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold bar hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Biaggi's Italian Restaurant
06.2024 - 06.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Administration Assistant
AM/PM Plumbing
01.2023 - 07.2023
- Welcome Visitors
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Cleaned and maintained the office everyday.
Makery Warehouse Manager
Buff City Soap
01.2022 - 01.2023
- Production and fulfillment of products to all 9 stores across the Midwest.
- Packing and packaging of all products.
- Build pallets for distribution.
- Supervise safety protocols for harmful soap making products.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Planning and maintaining work systems for set production goals.
- Assigned work schedules, to ensure quality delivery of service
Salon Director
Sun Tan City
04.2018 - 11.2021
- 1. Assigned work schedules, to ensure quality delivery of service
- 2. Inspect work areas and equipment to ensure cleanliness and maintenance.
- 3. Train employees in proper operational procedures and functions.
- 4. Resolve customer complaints.
- 5. Requisition any necessary supplies, equipment and services.
- 6. Analyze and record personal data to write activity reports for sales oriented goals.
- 7. Maintained sales to lead by example to motivate team sales.
Skills
- Microsoft Word and Excel
- Conflict Management / Risk management
- Time Management
- Stress/Pressure Performer
- Sociable
- Training and coaching
- Scheduling
- Intuit Quickbooks
- Marketing
Timeline
Administrative Assistant
Basements and Manson's
04.2025 - Current
Bar Tender
Countyline Tap
04.2025 - Current
Server
Biaggi's Italian Restaurant
06.2024 - 06.2025
Administration Assistant
AM/PM Plumbing
01.2023 - 07.2023
Makery Warehouse Manager
Buff City Soap
01.2022 - 01.2023
Salon Director
Sun Tan City
04.2018 - 11.2021
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