Rylee McCoy
Des Moines,IA
Summary
Results-driven professional with over 8 years of experience in Conflict Resolution and Customer Communication. Proven track record in enhancing Customer Satisfaction through effective Needs Assessment and problem-solving strategies. Committed to team success with a quality-oriented approach in dynamic environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Basements and Manson's
04.2025 - Current
- Streamlined communication by managing multi-line phone system, averaging 60 calls daily.
- Enhanced executive support through efficient scheduling and budget management.
- Coordinated activities with vendors and contractors, ensuring clear communication and instructions.
- Organized filing system and maintained data entries, enhancing clerical efficiency.
- Developed administrative processes that improved operational efficiency and accuracy.
Bar Tender
Countyline Tap
04.2025 - Current
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold bar hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Biaggi's Italian Restaurant
06.2024 - 06.2025
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Administration Assistant
AM/PM Plumbing
01.2023 - 07.2023
- Coordinated and scheduled meetings and appointments.
- Monitored and tracked budgets and expenses.
- Answered and managed incoming and outgoing calls. 30 Calls a day.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
Makery Warehouse Manager
Buff City Soap
01.2022 - 01.2023
- Ensured timely product delivery to nine Midwest stores, enhancing customer satisfaction.
- Streamlined packing processes, maximizing efficiency and reducing product damage.
- Implemented safety protocols for handling hazardous soap-making materials, ensuring employee compliance.
- Recruited and trained new staff, fostering a skilled and motivated workforce.
- Developed production plans to consistently achieve set operational goals and targets.
- Coordinated work schedules to optimize service quality and delivery performance.
Salon Director
Sun Tan City
04.2018 - 11.2021
- Ensured quality service delivery through effective work schedule assignments.
- Conducted inspections to maintain cleanliness and proper equipment functionality.
- Trained staff on operational procedures to enhance overall efficiency.
- Analyzed personal data to produce comprehensive activity reports for sales goals.
- Led by example to inspire team motivation and achieve sales targets.
Education
High School Diploma -
Carlisle High School
Carlisle, IA05-2018
Certified Nurses Aid - Nursing Education
DMACC
Des Moines, IA05-2018
Skills
- Microsoft Word and Excel
- Conflict Management / Risk management
- Time Management
- Stress/Pressure Performer
- Training and Coaching
- Quickbooks
- Marketing
- Microsoft outlook
- Customer service
- Data entry
Timeline
Administrative Assistant
Basements and Manson's
04.2025 - Current
Bar Tender
Countyline Tap
04.2025 - Current
Server
Biaggi's Italian Restaurant
06.2024 - 06.2025
Administration Assistant
AM/PM Plumbing
01.2023 - 07.2023
Makery Warehouse Manager
Buff City Soap
01.2022 - 01.2023
Salon Director
Sun Tan City
04.2018 - 11.2021
Certified Nurses Aid - Nursing Education
DMACC
High School Diploma -
Carlisle High School