RYLEE MELLON
Tulsa
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
MedAesthetics
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression
Member Services and Hostess
Tulsa Country Club
04.2023 - 10.2023
- Answered phones and directed calls to proper departments
- Restocked drinks and snacks for members
- Took dinner reservations and answered member email requests
- Updated club details in the calendar
- Updated spreadsheet and created a seating list for holiday events
- Greeted members with a smile
- Cleaned menus, host area and windows
Customer Service Representative
MedPlan Credit LLC
10.2021 - 03.2023
- Updated and maintained database with accurate customer information and timely data entry
- Answered customer telephone calls promptly to avoid on-hold wait times
- Investigated and resolved customer inquiries and complaints quickly
- Followed up with customers regarding loan information, missed payments, and loan inquiries
- Approved or denied loan applications and assisted patients with signing loan documents
Co-Teacher
Avant Garde Academy
01.2021 - 10.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Supported student learning objectives through personalized and small group assistance
- Set up visual aids, equipment and classroom displays to support teacher’s lesson delivery
- Assisted teachers with classroom management, cleaning and document coordination to maintain positive learning environment
Co-Teacher
C.A.R.D Headstart
02.2020 - 12.2020
- Communicated with parents, students and faculty to provide feedback and discuss instructional strategies
- Planned and implemented integrated lessons to meet national standards
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning
- Developed and implemented lesson plans with the Lead teacher
- Completed daily reports, meal count sheets and attendance logs
Cashier
Marshalls Department Store
09.2019 - 02.2020
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Monitored self-checkout systems and provided assistance or intervention where required
- Completed inventory counts and ordered merchandise
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2019
Skills
- Excellent Customer Service
- Credit Card Payment Processing
- Professional Telephone Demeanor
- Friendly, warm personality
- Microsoft Office and Adobe proficiency
- Efficient and Detail-Oriented
- Administrative and Office Support
- Early Childhood Education/Child Development
Timeline
Receptionist
MedAesthetics
03.2024 - Current
Member Services and Hostess
Tulsa Country Club
04.2023 - 10.2023
Customer Service Representative
MedPlan Credit LLC
10.2021 - 03.2023
Co-Teacher
Avant Garde Academy
01.2021 - 10.2021
Co-Teacher
C.A.R.D Headstart
02.2020 - 12.2020
Cashier
Marshalls Department Store
09.2019 - 02.2020
High School Diploma -
Broken Arrow High School
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