Rylee Miller
Boise,ID
Summary
Dynamic leader and adept problem-solver with a proven track record at Idaho Urologic Institute, enhancing patient care and streamlining operational efficiency. Expert in patient-focused care and organizational management, demonstrated through successful team coordination and the implementation of effective patient care protocols. Achieved significant improvements in patient satisfaction and operational workflow. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Idaho Urologic Institute
Meridian, ID
05.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
MEDICAL ASSISTANT
Digestive Health Clinic
Boise, ID
08.2023 - Current
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Cleaned treatment rooms and medical instruments, complying with infection control standards
- Supported physicians in examinations, procedures, and diagnostic tests
- Worked interdependently with other professionals to provide quality health care to patients
- Assisted in procedures, performing biopsies and removing polyps
CS TECHNICIAN
St. Luke's Hospital
Boise, ID
12.2022 - 08.2023
- Wrapped trays, assembled instrument sets, and picked instruments and supplies for surgeries
- Maintained clean and organized sterile processing areas to prevent contamination of tools and equipment
- OSHA, FDA, and AAMI guidelines related to sterilization in compliance with administrative regulations
- Operated specialized equipment using steam, gas, and chemical methods to sterilize equipment
- Collaborated with medical staff to confirm the availability of medical equipment for patient care
- Managed over 20+ daily calls to assist other healthcare workers from various departments
MANAGER
Tree City Juice & Smoothie Cafe
Boise, ID
04.2018 - 10.2022
- Managed store employees successfully in fast-paced environments through proactive communication and positive feedback
- Managed inventory control, cash control, POS systems, and store opening and closing procedures
- While maintaining proper product levels and inventory control for products and facilitating effective ordering and rotation of products
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Assisted customers with alternative meal and drink choices based on allergies, diet, and other concerns
- Complete knowledge of over 50+ menu items and common allergy-related ingredients
- Recruited, hired, and trained initial personnel, working to establish critical training plans based on store needs and objectives
Education
HIGH SCHOOL DIPLOMA -
Another Choice Virtual Charter
Idaho05.2021
Some College (No Degree) -
College of Western Idaho
Nampa, IDSkills
- Leadership
- Organization
- Reliability
- Adaptability
- Interpersonal skills
- Complex problem-solving
- Customer Experience Control
- Patient-focused care
- Companionship and emotional support
Certification
- CPR
- CCMA Certified
- AED
- BLS
References
References available upon request
Timeline
Medical Assistant
Idaho Urologic Institute
05.2024 - Current
MEDICAL ASSISTANT
Digestive Health Clinic
08.2023 - Current
CS TECHNICIAN
St. Luke's Hospital
12.2022 - 08.2023
MANAGER
Tree City Juice & Smoothie Cafe
04.2018 - 10.2022
- CPR
- CCMA Certified
- AED
- BLS
HIGH SCHOOL DIPLOMA -
Another Choice Virtual Charter
Some College (No Degree) -
College of Western Idaho
Similar Profiles
SARA RoybalSARA Roybal
Medical Assistant at Idaho Urologic InstituteMedical Assistant at Idaho Urologic Institute
Lisa SoulekLisa Soulek
Patient Advocate at St. Luke's Cancer InstitutePatient Advocate at St. Luke's Cancer Institute
Jaiden Acevedo-PenaJaiden Acevedo-Pena
Correction Officer at Idaho Department of Correction (Idaho State Correction Institute)Correction Officer at Idaho Department of Correction (Idaho State Correction Institute)