Rylee Monahan

• Facilitated seamless customer interactions, ensuring smooth communication processes.
• Enhanced client satisfaction by effectively managing inquiries and resolving issues promptly.
• Coordinated with team members to deliver exceptional service experiences.
• Developed comprehensive knowledge of services offered, improving client interactions.
• Increased efficiency by using various software tools for customer support.
• Addressed client concerns swiftly to maintain high satisfaction levels.
• Fostered a collaborative environment by working closely with colleagues.
• Contributed to team success by sharing insights and best practices.
• Improved response times by prioritizing client requests effectively.
• Resolved complex issues by liaising with appropriate departments.
• Provided accurate information to clients, ensuring informed decision-making.
• Ensured client satisfaction, addressing needs with professionalism and care.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Educated staff on organizational mission and goals to help employees achieve success.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Conducted routine inspections to check quality and compliance with established specifications.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed staff hiring, training and supervision.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Cultivated professional working relationships with peers and supervisors.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.

With this being a seasonal job, I actually worked at a couple different locations in this area. Since it's a ski resort, you can have jobs in the winter and summer. During the winter, I worked in a Yurt on top of a mountain. I only worked up there with 2 other people. It was me and one other server, and a chef. We would also be in charge of money at the end of every shift, and input our sales in the POS system since we didn't handle cash (because of covid). And during the summer I worked at Red Sky Golf Club, I worked in a snack shack. Which was the halfway point for the golfers to get beverages, food and snacks. I made hot dogs, burgers, cocktails. Input info into the POS system as well, since we still weren't taking cash at that point. I ran that shack by myself, and would work up to 12 hour shifts.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
• Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Completed cash and credit card transactions accurately using POS software.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed staff hiring, training and supervision.
• Supervised ongoing daily production phases.
• Cultivated professional working relationships with peers and supervisors.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
• Kept accurate and detailed records of personnel progress and productivity.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Oversaw loading and unloading of packages in warehouse.