RyLee Ramsey

I had to respond to customer inquiries in an effective and timely manner. I was also in charge of helping customers make changes to their accounts and solve problems, issues, and errors they are experiencing. Participated in team meetings and training sessions to stay informed about product updates and changes. Educated customers about billing, payment processing and support policies and procedures.

Handled confidential information with discretion and ensured its secure storage according to company policies. Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency. Established rapport with clients, fostering trustful relationships that facilitated open communication and effective therapy. Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations. Supported clients in developing coping skills to help patients manage life challenges and difficulties.

Prepared and arranged instrument, medications, and required materials for dental procedures. Sterilized rooms and prepped equipment and instruments for cleanings and checkups. Contributed to office organization by maintaining accurate patient records and updating files regularly. Assisted dentists and other personnel by handing appropriate tools and supplies needed for procedures. Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.