Summary
Overview
Work History
Education
Skills
References
Timeline
Rylee Rose Wolfrom

Rylee Rose Wolfrom

Destin,Florida

Summary

Energetic and passionate hospitality professional offering over six years of experience. Prioritizes clear concise communication and strategic problem solving. Utilizes a forward-thinking motivational management style. Background includes FOH procedural development & implementation, inventory management, fine dining, & record keeping. Eager to contribute to team success, with a willingness to take on added responsibilities to meet team goals. Motivated and seeking new opportunities to learn and expand within the hospitality industry.

Overview

9
9
years of professional experience

Work History

FOH Operations Manager & Interim Resturant Manager

Wine World & Companies
02.2023 - Current
  • Managed schedules, training, and employee performance reviews. Maximized guest experience by cultivating knowledgeable service-oriented staff.
  • Formed relationships with vendors & distributors. Promoted business through participation in and sponsorship of community events.
  • Created & facilitated Brew Master roles, responsibilities & operational procedures.
  • Created and facilitated the implementation of FOH procedures, employee guidelines, and training to maximize efficiency.
  • Oversaw balancing of cash registers, transactions, house accounts, & bank deposits
  • Reduced turn-over rates and increased employee loyalty by ensuring my team feels valued for their accomplishments. Worked to cultivate a positive company culture. Leading by example, earning the respect of my team, and by seeking to teach & invest in quality staff members.

Fine Dining Server

Seagar's Prime Steaks & Seafood
11.2020 - 02.2023
  • Developed and maintained long lasting relationships with customers and wine distributors through account development.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Assisted staff in building menu expertise to answer questions regarding menu item sourcing, ingredients and detailed cooking methods.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Used strong negotiating talents to increase revenue & facilitate customer buying decisions.

Shift Lead

Marina Cafe
07.2019 - 11.2020
  • Set overall vision and provided team leadership.
  • Increased employee efficiency by coaching and mentoring staff members on service practices & company procedures
  • Completed daily procedure checklist and communicated changes to upper management, servers and kitchen staff.
  • Asked customers for feedback, solved problems, provided additional items throughout dining experience.
  • Analyzed product and sales reports in relation to restaurants needs and adjusted personal sales goals accordingly.

Librarian- Assistant Program Manager

Jackson District Library
08.2014 - 07.2019
  • Researched, planned and set up attractive and informative exhibits by staying abreast of latest trends and strategies.
  • Managed patrons' book clubs, meetings and special programs. Improved success rates of programs by making proactive adjustments based on community needs.
  • Mentored library volunteers and coordinated work assignments.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with patrons

Education

Associate - Phelbotomy & General Studies

Jackson College

Graduated Summa cum laude Deans List

Resturant Managment

Managment Training Program, Wine World & Companies
02.2023

Over the course of a month, I spent time with the management team over 10 restaurants. Restaurant styles included; upscale dining, bars, and casual dining. Learned to execute different management styles. Identified the aspects of business that were contributing to restaurant success, as well as what was not allowing the restaurants to reach their full potential. To address these concerns, I created procedures & training manuals based on the information gathered to be implemented company wide.

Jackson College, Michigan
05.2018

Member of "The Writing Fellowship" a historically focused english group created a documentary film titled: “Answering the Call" Two time awardee for Jackson College English scholarship, Awarded Honors in : Algebra 1, Algebra 11, Phlebotomy, and Communication Fundamentals

Skills

  • Procedure & Program Development
  • Staff Leadership
  • Schedule Coordination
  • FOH Operations
  • POS Experience
  • Monthly Inventory
  • Order Accuracy and Delivery
  • Transactions & Cash Handling
  • Full Service Restaurant Background
  • Promotions & Upselling
  • Customer Service Best Practices
  • Hiring & Training

References

Paul Schoenberg Wine Director: Seagar's Prime Steaks & Seafood

pschoeneberg@hiltonsandestinbeach.com (850) 217-2207 

Makenna Williams Assistant Manager/ Keyholder: Beach Camp Brewpub: Wine World & Companies

williamsmakenna98@gmail.com (919) 078-356

Lyn Jerzerick Key Account Manager: Artisans & Estates Division: Southern Glazers Wine & Spirits.

micheal.jerzerick@sgws.com (850) 974-4779

Timeline

FOH Operations Manager & Interim Resturant Manager - Wine World & Companies
02.2023 - Current
Fine Dining Server - Seagar's Prime Steaks & Seafood
11.2020 - 02.2023
Shift Lead - Marina Cafe
07.2019 - 11.2020
Librarian- Assistant Program Manager - Jackson District Library
08.2014 - 07.2019
Jackson College - Associate, Phelbotomy & General Studies
Managment Training Program - , Resturant Managment
Jackson College - ,
Rylee Rose Wolfrom