Rylee Rutherford
Sanford,FL
Summary
Resourceful Customer Service Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Rodeo Whip Ice Cream
DeLand, FL
10.2022 - Current
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted in developing training materials for new hires as well as existing employees.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Answered phone calls and responded to questions and concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Patient Care Taker
Patricia Adams
DeLand, FL
02.2021 - 10.2022
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Maintained a clean, safe environment in the patient's room or area of residence.
- Explained medical procedures and treatments to patients in simple language they could understand.
- Encouraged patients to participate in therapeutic activities, such as exercise programs or leisure activities.
- Provided companionship by engaging in conversation or playing games with the patient.
- Transported patients between hospital departments or outside facilities for tests or treatments.
- Assisted with mobility issues including transferring patients from bed to wheelchair.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
Skills
- Policy Enforcement
- Team Building and Leadership
- Complaint resolution
- Continuous Improvement
- Training and mentoring
- Staff assignments and supervision
- Customer Service
- Time Management
Timeline
Customer Service Supervisor
Rodeo Whip Ice Cream
10.2022 - Current
Patient Care Taker
Patricia Adams
02.2021 - 10.2022
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