Rylee Schiermeier

• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for
involved parties.
• Handled address shortfalls due to unexpected absences or unusual service volumes.
• Trained new waitstaff personnel, providing rapid onboarding processes to integrate team members
quickly.
• Coordinate restaurant goals such as upselling, addressing product availability issues and other concerns.