Rylee Valade
Holly Ridge,NC
Summary
Dynamic leader with a proven track record at Publix, enhancing customer satisfaction and team performance. Excelled in customer engagement and schedule management, driving significant improvements in service delivery. Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
5
5
years of professional experience
Work History
Assistant Customer Service Manager
Publix
03.2024 - Current
- Assist customers and provide premiere customer service.
- Worked to improve customer service department operations.
- Supervises associates and ensures they are preforming to company standards and provides coaching and feedback when necessary.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Assists in monitoring the overall general appearance of the customer service department.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Implemented new strategies for reducing wait times and improving first-call resolution rates, resulting in improved customer satisfaction scores.
- Ensures the store and associates are in safety and legal compliance when needed
- Ensures accurate processing of payroll and time and attendance
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
Customer Service Team Leader
Publix
09.2022 - 03.2024
- Assists customers and delivers premiere service.
- Monitors front end operations and provides support when needed
- Processes applicants with paperwork after they accept the job offer.
- Transitions and properly onboards new hires to the company standards
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service associates in providing quality service to customers.
- Assists in coaching and developing associates
- Process payroll weekly
- Led by example through consistently maintaining excellent performance standards.
- Maintains store supplies, uniforms, and associate files
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Ensures we are in HR compliance with files and required signage
Customer Service Staff
Publix
11.2021 - 09.2022
- Assists customers and deliver premier customer service
- Work to resolve customer issues in a professional way and escalating to a manager when necessary.
- Assist customers with any concerns, questions, or refunds in a friendly manner.
- Cashes checks, sells money orders, and processes Western Union transactions
- Accurately operates a register and handles cash
- Maintains security of the cash office and operates all equipment
- Closes cash office and balances all tills and safe at night
- Helps in coordinating and directing the front in
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
Cashier
Publix
09.2020 - 11.2020
- Assists customers and delivers premiere service
- Greeted customers entering store and responded promptly to customer needs.
- Accurately weigh and scan customers groceries.
- Keeps register neat and clean so customers have a clean check out
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Accurately operated cash register for cash, check, and credit card transactions.
Front Service Clerk
Publix
06.2020 - 09.2020
- Assist customers and deliver premier service.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Quickly and efficiently bagged and offered carry out service for each customer.
- Assist in assigned cleaning duties.
- Collect shopping carts
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
Education
High School Diploma -
Dixon High School
Holly Ridge, NC05-2021
Skills
- Team development
- Customer engagement
- Customer relations
- Schedule management
- Cash handling
Mr. George Gold Coin
I was rewarded a Mr. George Gold Coin after going above and beyond and helping a customer by pouring coolant in her car. She was having car troubles and had a newborn, so I offered to help her. She called my store manager the next day who was impressed and sent it in for recognition.
Timeline
Assistant Customer Service Manager
Publix
03.2024 - Current
Customer Service Team Leader
Publix
09.2022 - 03.2024
Customer Service Staff
Publix
11.2021 - 09.2022
Cashier
Publix
09.2020 - 11.2020
Front Service Clerk
Publix
06.2020 - 09.2020
High School Diploma -
Dixon High School
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