RyLee White
Saint George,UT
Summary
Driven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining operations at Integrated Medical Services. Skilled in medical charting and customer service, adept at fostering patient loyalty through exceptional care. Reduced no-shows significantly, demonstrating problem-solving acumen and a commitment to efficiency. Certified in CPR/AED, embodying a blend of technical proficiency and compassionate communication.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Integrated Medical Services
07.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Managed multi-line phone system and pleasantly greeted patients
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Medical Assistant Student
Dixie Technical College
01.2024 - Current
- Prepared examination rooms prior to appointments, ensuring a clean and safe environment for patients
- Supported patients by conducting routine tests, such as blood pressure measurements and glucose checks, to monitor their health
- Administered injections proficiently while adhering to strict safety protocols
- Successfully withdrew 6 lab draws with no patient complications
- Promoted a positive work environment through effective teamwork and clear communication among staff members
- Demonstrated adaptability through seamless transition between front-office reception duties and back-office clinical responsibilities
CNA
Saint George Rehabilitation Center
09.2023 - 05.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced patient stress levels through effective communication and active listening skills.
- Supported needs of 15+ residents under long-term care.
Education
CCMA - Medical Assisting
Dixie Technical College
Saint George, UT12.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Medical Charting
- Customer Service
- Problem-Solving
- Certified in CPR/AED
- Certified Phlebotomy Technician (CPT)
- Vital signs monitoring
- Operating EKG Equipment
Timeline
Medical Receptionist
Integrated Medical Services
07.2024 - Current
Medical Assistant Student
Dixie Technical College
01.2024 - Current
CNA
Saint George Rehabilitation Center
09.2023 - 05.2024
CCMA - Medical Assisting
Dixie Technical College
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