Summary
Overview
Work History
Education
Skills
Timeline
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Rylee Whittington

Cedar Park,TX

Summary

Dynamic and customer-focused professional with a proven track record at Darden, excelling in guest engagement and multitasking. Leveraged exceptional communication and phone etiquette to enhance dining experiences, significantly reducing wait times. Demonstrated expertise in cleaning and sanitation, contributing to a welcoming environment. Skilled in fostering positive customer relationships, ensuring repeat business.

Overview

1
1
year of professional experience

Work History

Olive Garden Hostess

Darden
06.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Seated patrons based on guest preferences and seating availability.


Dairy Queen Cashier

Dairy Queen Grill & Chill
10.2023 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.


Education

High School Diploma -

Cedar Park Highschool
Cedar Park, TX
05-2026

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Table bussing
  • Safe food handling
  • Food running
  • Upselling

Timeline

Olive Garden Hostess

Darden
06.2024 - Current

Dairy Queen Cashier

Dairy Queen Grill & Chill
10.2023 - 06.2024

High School Diploma -

Cedar Park Highschool

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Rylee Whittington