Rylee Zwetschke
Tualatin
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
Work History
Sales Associate
Zumiez
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Crew Member
Shake Shack
11.2023 - 05.2024
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Stocked shelves to organize aisles in assigned department.
- Completed milkshakes and ice cream desserts for customers.
- Contributed to increased sales by upselling menu items and promoting special offers.
Carside Server
Applebee's Grill + Bar
08.2023 - 01.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Completed phone orders, and ensured all correct items were bagged for customers.
Trainer
Dave's Hot Chicken
03.2021 - 04.2023
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Prepared food and drinks while following safe food handling procedures.
Education
High School Diploma -
Ida B Wells
Portland, OR07-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Store opening and closing
- Product sales
- Point of sale operation
- Product promotions
- Dining area maintenance
Timeline
Sales Associate
Zumiez
06.2024 - Current
Crew Member
Shake Shack
11.2023 - 05.2024
Carside Server
Applebee's Grill + Bar
08.2023 - 01.2024
Trainer
Dave's Hot Chicken
03.2021 - 04.2023
High School Diploma -
Ida B Wells
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