Ryleigh Acree
Cochran,GA
Summary
Detail-oriented and highly organized administrative professional with a strong background in customer service, payment processing, and office support. Proven ability to manage schedules, handle high-volume communications, and resolve issues efficiently. Adept at coordinating with cross-functional teams and maintaining accurate records. Committed to improving operational efficiency and delivering excellent client experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Gerber Collision and Glass
Perry, GA
02.2024 - Current
- Deliver high-quality customer service through phone, email, and in-person interactions in a fast-paced environment.
- Manage appointment scheduling and maintain accurate customer records.
- Process payments and insurance claims using industry-specific software with a high degree of accuracy.
- Coordinate with insurance adjusters and internal teams to resolve complex issues efficiently.
- Streamlined communication processes, improving response times and customer satisfaction.
Product Support Representative
Jack Henry & Associates
09.2023 - 02.2024
- Assisted customers with account inquiries and banking services, ensuring accuracy and compliance.
- Utilized financial software systems to manage accounts and process transactions.
- Identified and reported suspicious or fraudulent activity, supporting security and compliance efforts.
- Collaborated with cross-functional teams to improve product usability and customer experience.
- Maintained detailed records of customer interactions and issue resolutions.
Waitress
Steak-Out Charbroiled Delivery
Warner Robins, GA
09.2017 - 09.2023
- Managed multiple priorities in a high-volume environment while maintaining exceptional service standards.
- Handled cash and payment transactions accurately and efficiently.
- Trained and onboarded new employees on company procedures and customer service expectations.
- Resolved customer concerns quickly, contributing to repeat business and customer loyalty.
- Maintained a clean, organized workspace and ensured compliance with health standards.
Education
Bachelor of Arts - English
Middle Georgia State University
Macon, GA07-2023
Skills
- Administrative Support & Office Coordination
- Scheduling & Calendar Management
- Customer Service & Client Relations
- Payment Processing & Recordkeeping
- Data Entry & Computer Proficiency
- Organization & Time Management
- Problem-Solving & Multitasking
- Attention to Detail
Timeline
Customer Service Representative
Gerber Collision and Glass
02.2024 - Current
Product Support Representative
Jack Henry & Associates
09.2023 - 02.2024
Waitress
Steak-Out Charbroiled Delivery
09.2017 - 09.2023
Bachelor of Arts - English
Middle Georgia State University