Ryleigh Collins
Maryville,TN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Sortation Associate
Amazon
Maryville, TN
12.2023 - 12.2024
- Ensured all safety regulations were followed at all times while operating machinery.
- Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Cashier
Hop 50s Drive In
Maryville, TN
07.2023 - 11.2023
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Crew Member
Bojangles
Maryville, TN
08.2022 - 03.2023
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Tailored orders to address customer allergies and gluten concerns.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Hostess
Texas Roadhouse
Alcoa, TN
11.2021 - 02.2022
- Directed customers to bar area in high-traffic times to increase drink sales.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Associate of Applied Science - Paralegal Studies
Pellissippi State Community College
Knoxville, TN12-2026
High School Diploma -
Maryville High School
Maryville, TN05.2024
Skills
- Error identification
- Professional and mature
- Maintains confidentiality
- Verbal and written communication
- Problem-solving
- Keyboarding speed
- Customer Service-oriented
- Accuracy and attention to detail
Volunteer Experience
Maryville High School Senior Transition JSE Reading Buddy, Maryville, TN, 2020, 2021, Assist in second grade reading circles to build confidence in student reading skills and strengthen grammar.
Timeline
Sortation Associate
Amazon
12.2023 - 12.2024
Cashier
Hop 50s Drive In
07.2023 - 11.2023
Crew Member
Bojangles
08.2022 - 03.2023
Hostess
Texas Roadhouse
11.2021 - 02.2022
Associate of Applied Science - Paralegal Studies
Pellissippi State Community College
High School Diploma -
Maryville High School
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