Ryleigh Lee

A Coach begins to take on leadership positions within the store. Coaches are expected to demonstrate strong character and integrity beyond just the functional skill of a team member. Coaches can handle guest complaints, alleviate pressure from Shift Lead and are able to lead individuals. Coaches act as role models for New Hires.

Responsibilities:

• Coaches should be responsive and aware of Slack updates
• Coaches understand the proper procedures for all tasks a Team Member completes in their given area
• Successfully assist in training New Hires
• Act as a go-to person for Shift Lead
• Able to hold people accountable for fulfilling their role properly
• Proactively seeks out things that need to be done
• Uphold “Core Values of the Business”
• Prepare, assemble and serve products to food stations
• Courteously greet guests, take orders, explain and suggest menu items
• Ensure that products and guest experience are consistent with our brand, culture, and standard of excellence
• Perform tasks at a pace that can keep up with the demands of the business
• Show up on time for scheduled shift
• Communicate clearly with fellow team members and leaders
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning and equipment care
• Unload delivery trucks supplies and place in the proper storage area
• Maintain a well-groomed and clean appearance and professional dress
• Comply with all portion sizes, quality standards, Steritech and Health Inspection Standards
• Maintain a sanitary and safe restaurant by mopping, sweeping floors, removing trash, cleaning equipment, and keeping restrooms clean
• Stock products and supplies