Ryleigh Locke
Pensacola,FL
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative 2
Navy Federal Credit Union
02.2024 - Current
- Provided information regarding Navy Federals products and services demonstrating knowledge, active listening, multiple systems adaptability and engagement methods to ensure optimal member experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Account services contractor
Aston Carter
09.2023 - 02.2024
- Responding to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
- Providing information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
- Performing transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts
- Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
Salon receptionist
Karys & Co
10.2021 - 09.2023
- Answered telephones, scheduled appointments, and provided general customer service for a busy salon
- Greeted customers, ascertained their needs, and directed them to the appropriate staff member
- Handled cash, credit card, and check transactions for clients
- Monitored and maintained an accurate appointment book
- Maintained a professional, organized reception area
- Stocked and organized salon products, ensuring adequate supply
- Responded to customer inquiries and complaints in a professional and timely manner
- Maintained client records and updated them as needed
- Assisted with other tasks, such as cleaning, laundry, and ordering supplies as necessary
Dental Receptionist
Gulf Coast Dental
01.2023 - 07.2023
- Greeted patients and provided excellent customer service
- Managed patient files including collecting patient information and preparing patient charts
- Scheduled appointments, verified insurance and collected payments
- Answered incoming calls, transferred calls as needed and responded to patient inquiries
- Performed administrative duties such as filing, typing correspondence and ordering supplies
- Assisted with insurance forms and claims filing
- Maintained a clean and organized reception area
- Managed the patient checkin and checkout process
- Provided support to the dental team as needed
Salon Receptionist
Somethin 2 talk about
11.2017 - 11.2021
- Welcomed guests, answered phone calls, and responded to emails at a busy salon
- Scheduled and confirmed appointments with clients, provided clients with information on services and products, and updated client records
- Processed payments, collected fees, and balanced the cash register daily
- Ensured that the salon was clean and wellmaintained at all times
- Developed relationships with clients by providing excellent customer service
- Assisted stylists in providing services to clients, such as shampooing and blowdrying
- Monitored the inventory of salon products and placed orders as needed
Education
Cosmetology License - Cosmetology
George Stone Technical Center
Pensacola, Florida01.2018
High School Diploma - undefined
J.M. Tate Highschool
Pensacola, Florida05.2016
Skills
- Dentrix ascend
- Account Service skill
- Navigation skill
- Call center experience
- Customer service
Accomplishments
Salute to service winner
Engagement ambassador
Navigator
Timeline
Member Service Representative 2
Navy Federal Credit Union
02.2024 - Current
Account services contractor
Aston Carter
09.2023 - 02.2024
Dental Receptionist
Gulf Coast Dental
01.2023 - 07.2023
Salon receptionist
Karys & Co
10.2021 - 09.2023
Salon Receptionist
Somethin 2 talk about
11.2017 - 11.2021
Cosmetology License - Cosmetology
George Stone Technical Center
High School Diploma - undefined
J.M. Tate Highschool
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