Ryleigh Merrill
Blossvale
Summary
Results-oriented professional skilled in team leadership, time management, and organizational skills. Successfully managed operations while enhancing customer satisfaction and employee engagement, contributing to a positive workplace culture.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Department Manager at McDonalds
McDonald’s
Fulton
10.2015 - Current
Receptionists
State Farm
Fulton
03.2023 - 01.2024
- Greeted clients and visitors warmly, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate staff.
- Scheduled appointments and maintained calendar for office personnel.
- Maintained office supplies inventory, placing orders when necessary.
- Handled confidential documents with discretion and professionalism.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Fulton Education Center GED
Fulton, NYSkills
- Staff management
- Inventory control
- Scheduling appointments
- Customer relationship management
- Problem solving
- Time management
- Organizational skills
- Team building
- Team leadership
- Workplace safety awareness
- Safety and security
- Task delegation
- Employee engagement
- Customer service
- Recruiting and hiring
- Customer engagement
- Flexible schedule
- Rules and regulations
- Supervisor
- Verbal and written communication
Languages
English
Professional
Certification
- Safeserve/food safety certified
References
References available upon request.
Timeline
Receptionists
State Farm
03.2023 - 01.2024
Department Manager at McDonalds
McDonald’s
10.2015 - Current
Fulton Education Center GED