Ryleigh M. Gilchrist
Las Vegas,NV
Summary
I am an experienced hospitality professional driven by challenge and attracted to forward-thinking companies. My objective is to learn all aspects of my work environment in order to gain versatility amongst various skills. My highest values are integrity and accountability. I look forward to problem solving as it offers an opportunity to learn and create a positive outcome.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
ZAI Restaurant & Nightclub
2023.03 - Current
- Assisted with team building, training, grand opening of ZAI restaurant, and rebranding of 700 Fremont rooftop nightclub
- Responsibilities include leadership, communication, scheduling, payroll, delegating, and conflict resolution
- Ability to work in any position (bartend, cocktail, server, etc.) when needed to help ensure business is ran smoothly and effectively
- Customer service and ensuring that team’s hospitality and service exceed guest’s expectations.
Personal Assistant
USHealth Advisors
2022.07 - 2023.03
- Responsibilities include organizing supervisors’ calendars/schedules and calling/texting leads interested in health coverage through CRM
- Accurately quoting leads, scheduling appointments, and running errands when needed
- Maintained appropriate filing of personal and professional documentation.
Food Server
Yard House
2021.10 - 2022.05
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Hostess
P.F. Chang’s
2020.02 - 2021.04
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Aquatics Supervisor
Lifetime Athletic
2016.09 - 2020.02
- Kept guards on task with schedules, rotations, cleaning duties, chemical checks, capacity counts, and completed guard critiques.
- Certified in teaching group swim lessons for ages 4 months-15 years along with private lessons.
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Education
Bachelor of Science - Hospitality Management, Meetings and Events
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV05.2022
Skills
- Supervision and Training
- Employee Scheduling
- Data Review
Team Leadership:
Internal Systems:
- Proficient in Toast and OpenTable
- Building connections through guests displeasure
- Advanced in Word, Excel, and PowerPoint
Guest Recovery:
Microsoft Systems:
Certification
- SNHD Food Handler’s card
- TAM of Nevada
- Non-gaming Sheriff's Card
- Lifeguarding/First Aid/CPR/AED
Timeline
General Manager
ZAI Restaurant & Nightclub
2023.03 - Current
Personal Assistant
USHealth Advisors
2022.07 - 2023.03
Food Server
Yard House
2021.10 - 2022.05
Hostess
P.F. Chang’s
2020.02 - 2021.04
Aquatics Supervisor
Lifetime Athletic
2016.09 - 2020.02
Bachelor of Science - Hospitality Management, Meetings and Events
University of Nevada, Las Vegas (UNLV)
- SNHD Food Handler’s card
- TAM of Nevada
- Non-gaming Sheriff's Card
- Lifeguarding/First Aid/CPR/AED
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