Ryley Felker
Muskegon
Summary
Skilled House Cleaner with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
House Cleaner
Merry Maids
06.2023 - 10.2025
- Removed bed sheets from rooms and pre-treated stains to maintain and restore linen condition.
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Rotated linens in storerooms and replenished when supplies ran low.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
Sales Associate
Meijer
01.2024 - 06.2024
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Cashier
Old Navy, Gap
03.2022 - 06.2024
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Associate
JOANN Fabrics and Crafts
09.2021 - 03.2022
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Maintained database systems to track and analyze operational data.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Greeted store customers and discussed needs.
- Stocked designated items on shelves, end caps and displays.
- Checked product levels and recommended new purchases.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Received new stock and input values into computer system.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Developed plan-o-grams and layouts that maximized sales.
Education
High School Diploma -
Oakridge Public Schools
Muskegon, MISkills
- Home safety management
- Floor maintenance
- Commercial and residential cleaning
- Carpet vacuuming
- Quality assurance controls
- Glass cleaning
- Restocking supplies
- Payment collection
- Quality assurance
- Housekeeping
- Friendly and personable
- Product restocking
- Merchandise rotation
- Inventory reporting
- Equipment monitoring
- Customer relationships
- Workplace organization
- Barcode scanning
- Merchandise display
- Supply restocking
- Loss prevention
- Display assembly
- Customer assistance
- Performance improvement
- Stock rotation
- Heavy lifting
- Flexible schedule
- Stock replenishment
- Signing and pricing
- Equipment operation
- Complex Problem-solving
- Merchandise stocking
- Money handling
- Equipment cleaning
- Warehouse operations
- Proper stacking and storage
- Cleaning procedures
- Energetic and outgoing
- Willing to learn
- Verbal and written communication
Timeline
Sales Associate
Meijer
01.2024 - 06.2024
House Cleaner
Merry Maids
06.2023 - 10.2025
Customer Service Cashier
Old Navy, Gap
03.2022 - 06.2024
Associate
JOANN Fabrics and Crafts
09.2021 - 03.2022
High School Diploma -
Oakridge Public Schools