Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryley O'Connor

Atlanta,GA

Summary

Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Server

Doc Chey's Noodle House
03.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Ice Cream Server

Four Fat Cows
08.2021 - 02.2022
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.

Hostess

Emmy Squared Pizza
05.2020 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Food Runner

Emmy Squared Pizza
05.2020 - 07.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Education

No Degree -

University of Georgia
Athens, GA
05.2027

Maynard Jackson High School
Atlanta, GA
05.2023

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Food Running
  • High-volume dining
  • Order Accuracy

Timeline

Server

Doc Chey's Noodle House
03.2022 - 08.2023

Ice Cream Server

Four Fat Cows
08.2021 - 02.2022

Hostess

Emmy Squared Pizza
05.2020 - 07.2021

Food Runner

Emmy Squared Pizza
05.2020 - 07.2021

No Degree -

University of Georgia

Maynard Jackson High School
Ryley O'Connor