Ryley Patterson
Dearborn Heights,MI
Summary
Dedicated and adaptable professional with experience in customer service, sales, and office support. Proven ability to manage responsibilities such as opening/closing operations, handling financial tasks, and supporting both in-store and office environments. Quick learner with excellent communication skills and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Marketing & Sales Manager
Blue Sky Management
12.2024 - 07.2025
- Represent company services and generate client interest
- Assist in marketing initiatives and local outreach
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed and motivated employees to be productive and engaged in work.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 65% in sales.
Server
Taco Mama
01.2024 - 09.2024
- Delivered prompt, friendly service in a fast-paced environment
- Maintained cleanliness and managed multiple tables efficiently
BDC Representative
Bill Black Cadillac
01.2022 - 06.2023
- Scheduled appointments and followed up with leads
- Managed inbound/outbound calls and provided customer support
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
Server
Best Diner
03.2021 - 04.2022
- Provided attentive dining service and managed customer orders
Store Manager
Dollar General
04.2020 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Hostess / Togo / Server
Texas Roadhouse
06.2019 - 04.2020
- Rotated roles in high-volume restaurant setting
- Managed to-go orders, hosted seating, and served guests
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Penn Foster High School
Pennsylvania04.2021
Skills
- Customer Service & Conflict Resolution
- Phone Handling & Appointment Scheduling
- Cash Handling, Daily Deposits, and Drawer Balancing
- Staff Supervision & Store Operations
- Inventory Management & Vendor Coordination
- Microsoft Office Suite & Email Communication
- Filing, Scanning, and General Office Administration
- Team leadership
- Social media management
- Business growth and retention
- Sales tracking
Timeline
Marketing & Sales Manager
Blue Sky Management
12.2024 - 07.2025
Server
Taco Mama
01.2024 - 09.2024
BDC Representative
Bill Black Cadillac
01.2022 - 06.2023
Server
Best Diner
03.2021 - 04.2022
Store Manager
Dollar General
04.2020 - 01.2021
Hostess / Togo / Server
Texas Roadhouse
06.2019 - 04.2020
High School Diploma -
Penn Foster High School
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