Ryley Peck
Shingletown,CA
Summary
I am a hardworking, reliable and excellent time keeper. I am a very quick learner and receptive person, able to communicate well with people on all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humor and a pleasant approach.
Overview
4
4
years of professional experience
Work History
Office Assistant II
Shasta County Health And Human Services Agency
04.2024 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
OFFICE MANAGER
Servpro of South Shasta
01.2023 - 01.2024
- Serving as the point of contact for customers, strategic scheduling skills in order to get jobs completed in an orderly fashion
- Taking detailed notes, great organization skills, listening to customer's and coworkers needs
- Having great communication skills, problem solving, and decision making skills.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
KENNEL ATTENDANT
Country Aire Pet Resort
03.2022 - 01.2023
- Maintaining kennels to ensure pet safety, answering phones and scheduling clients for stays
- Animal restraint, administering medications, animal handling
- Walk and socializing dogs, cleaning of kennels and facilities, handling animals in a high-stress environment.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
CUSTOMER SERVICE REPRESENTATIVE
Petco
01.2020 - 01.2022
- Product knowledge, POS knowledge, customer relationship management
- Sales, teamwork, greet customers and ascertain their needs
- Attention to detail, complaint resolution, adaptability, organizational skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
SECONDARY SCHOOL -
Shasta Baptist School
06.2017
Skills
- Strong communication
- Attention to detail
- Time management
- Computer skills
- Sales
- Social media
- Front desk
- Organizational skills
- Building customer loyalty
- Customer satisfaction
- Scheduling
- Office Administration
- Inventory Management
- Customer Service
Timeline
Office Assistant II
Shasta County Health And Human Services Agency
04.2024 - Current
OFFICE MANAGER
Servpro of South Shasta
01.2023 - 01.2024
KENNEL ATTENDANT
Country Aire Pet Resort
03.2022 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
Petco
01.2020 - 01.2022
SECONDARY SCHOOL -
Shasta Baptist School
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