Ryley Peck
Shingletown,CA
Summary
I am a hardworking, reliable and excellent time keeper. I am a very quick learner and receptive person, able to communicate well with people on all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good sense of humor and a pleasant approach. I am a person that loves to grow and learn new things and I don't shy away when the job gets difficult.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant II
Shasta County Public Health
Redding
04.2024 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Coordinated travel arrangements for staff members, including making reservations for flights or hotels.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
Office Manager
Servpro of South Shasta
Redding
01.2023 - 01.2024
- Serving as the point of contact for customers, strategic scheduling skills in order to get jobs completed in an orderly fashion
- Taking detailed notes, great organization skills, listening to customer's and coworkers needs
- Having great communication skills, problem solving, and decision making skills.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Kennel Attendant
Country Aire Pet Resort
Bella Vista
03.2022 - 01.2023
- Maintaining kennels to ensure pet safety, answering phones and scheduling clients for stays
- Animal restraint, administering medications, animal handling
- Walk and socializing dogs, cleaning of kennels and facilities, handling animals in a high-stress environment.
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to veterinarians.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
- Provided tender loving care to all animals in the facility.
- Recorded detailed information regarding each animal's behavior while in care.
Customer Service Representative
Petco
Redding
01.2020 - 01.2022
- Product knowledge, POS knowledge, customer relationship management
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Sales, teamwork, greet customers and ascertain their needs
- Attention to detail, complaint resolution, adaptability, organizational skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Shasta Baptist Schools
Redding 06-2017
Some College (No Degree) - Medical Terminology
Alison.com
Some College (No Degree) - Medical Terminology
Des Moines University Medical
Skills
- Strong communication
- Attention to detail
- Time management
- Computer skills
- Sales
- Social media
- Front desk
- Organizational skills
- Building customer loyalty
- Customer satisfaction
- Scheduling
- Office Administration
- Inventory Management
- Customer Service
Certification
- Microsoft Office Suite-Excel,Word, Power Point, Outlook, and Teams
- Google work space-docs,sheets,slides, and calendar
- CAIR 2
- Filebound
- California Integrated Vital Records System
- Share Point
Timeline
Office Assistant II
Shasta County Public Health
04.2024 - Current
Office Manager
Servpro of South Shasta
01.2023 - 01.2024
Kennel Attendant
Country Aire Pet Resort
03.2022 - 01.2023
Customer Service Representative
Petco
01.2020 - 01.2022
High School Diploma -
Shasta Baptist Schools
Some College (No Degree) - Medical Terminology
Alison.com
Some College (No Degree) - Medical Terminology
Des Moines University Medical
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