Energetic and ready to work current master's degree student with strong experience in customer service, leadership familiarity, communication skills, and technology/digital know-how. Seeking to gain further analog and digital information preservation/organization experience while working with the community in a professional setting.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Target Fulfillment Team Member/Trainer
Target
Niles, Ohio
11.2025 - Current
Assisted Guests in locating sought-after products and informed them about item promotions to enhance shopping experience.
Picked, packed, and shipped out items to Guests according to Target guidelines and customer requests if items were unavailable for their orders.
Worked with fellow team members to make sure that shipments/orders were accurate by working together to find missing items or alternatives if available.
Collaborated with team members and leadership to address stock and product availability issues, ensuring timely resolutions.
Effectively communicated with fellow team members and leadership to accurately complete specific tasks in specific time frames.
Completed training and effectively followed/implemented safety protocols to successfully create a safe and secure work environment for both team members and Guests.
Labeled and stacked shipments accurately for timely delivery.
Coordinated with other departments to identify and manage potential safety hazards and product issues, promoting a safer work environment.
Assistant Manager
Cinemark Tinseltown Boardman and XD
Boardman, Ohio
08.2022 - 12.2025
Participated in managerial duties such as handling money, managing breaks, closing and opening the building, counting inventory, submitting change orders, receiving change orders, and other tasks required as an assistant manager.
Experienced in leading a team during business hours while making sure things ran smoothly during rush hours.
Supported hiring process and resolved staff scheduling issues to ensure adequate coverage.
Coordinated and ran staff training meetings and enforced disciplinary action.
Conducted regular weekly and monthly inventory supply checks to maintain stock levels.
Completed weekly and monthly safety/building checks to ensure a safe working environment.
Worked with Guests to answer inquiries and resolve issues with a focus on customer satisfaction.
Adept in promoting sign-ups for reward programs when working as a cashier in our box office and concession stand.
Practiced in maintaining excel sheets and documents for inventory and building safety information.
Key Holder
The Children's Place
Boardman, Ohio
02.2020 - 08.2022
Maintained positive Guest experience by greeting and assisting customers to create an optimal shopping experience with periodic check-ins to make sure guests found what they needed.
Oversaw cash handling procedures during daily opening and closing operations.
Processed transactions efficiently while providing informed guidance on product promotions, sales, and reward program sign-up procedures.
Developed communication strategies through daily calls with other stores to discuss reward and credit card sign-ups, collaborating on solutions to increase participation and achieve goals.
Experienced in the annual inventory process.
Seasonal Sale Associate
Yankee Candle
Boardman, Ohio
11.2019 - 01.2020
Cultivated Guest interaction experience through exchanges with Guests on the sales floor and at the register, improving customer service.
Developed practical skills by training on tasks and implementing floor and fixture plans for seasonal transitions, enhancing store presentation.
Learned inventory management techniques in a retail environment. and safety knowledge and skills in a business setting.
Education
Bachelor of Arts - English & Women's And Gender Studies
Youngstown State University
Youngstown, OH
05-2025
High School Diploma -
Springfield Local High School
Springfield, OH
05-2021
Masters of Library And Information Science - Focus On The Field of Public Librarianship
Kent State University
Kent, OH
09-2026
Skills
Order fulfillment for guests and office use
Inventory management
Shipping and receiving
Stock replenishment
Safety compliant
Time management, attendance and time frames
Workplace organization, physical and digital
Group collaboration
Team leadership skills
Staff training experience
Effective communication
Technological literacy, experienced in social media, fact checking, citing resources, finding resources, etc
Understanding of applications such as Word, Excel, Google Documents, Slideshow, etc
Multitasking
Product placement
Professional and academic writing skills
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
CPR Certified
Accomplishments
Graduated with Honors from YSU in 2025
Timeline
Target Fulfillment Team Member/Trainer
Target
11.2025 - Current
Assistant Manager
Cinemark Tinseltown Boardman and XD
08.2022 - 12.2025
Key Holder
The Children's Place
02.2020 - 08.2022
Seasonal Sale Associate
Yankee Candle
11.2019 - 01.2020
Bachelor of Arts - English & Women's And Gender Studies
Youngstown State University
High School Diploma -
Springfield Local High School
Masters of Library And Information Science - Focus On The Field of Public Librarianship