Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ryli Holbrook

Edmond,OK

Summary

Highly efficient and productive individual with exceptional multitasking and time management skills; Proven ability to work independently and in teams while exhibiting strong interpersonal skills and business etiquette. Possesses excellent verbal and written communication skills and demonstrates adaptability and problem-solving abilities in new and challenging situations. Offers exceptional customer service by anticipating and addressing needs proactively, negotiating skillfully to achieve mutually beneficial outcomes, and maintaining keen observation to identify trends.

Overview

6
6
years of professional experience

Work History

Wholesale Territory Representative Assistant

Whitney Enea
01.2021 - Current
  • Provided comprehensive administrative support to Whitney during store meetings.
  • Managed Whitney's calendar and scheduled appointments, ensuring efficient use of time.
  • Coordinated with clients on orders, shipments, and other business matters, ensuring smooth transactions.
  • Assisted in day-to-day operations of business, ensuring deadlines were met and operations ran smoothly.
  • Cultivated positive working relationships with clients, resulting in increased loyalty and strengthened partnerships.

Customer Service Lead

El Huevo Mexi Diner
06.2021 - 05.2023
  • Ensured prompt and accurate delivery of orders to guests.
  • Exhibited exceptional performance in promoting menu items and exceeding expectations on marketing initiatives.
  • Exhibited client service skills by serving 50+ daily customers while managing dining areas.
  • Fostered customer loyalty by developing a deep understanding of their preferences and order history.
  • Addressed customer concerns promptly and proactively, preventing escalation.
  • Provided administrative support by answering 25+ daily inbound calls while explaining promotions and accommodating dietary restrictions.
  • Maintained a consistent tip percentage of over 18%, indicative of the outstanding quality of service provided.

Showroom Sales Assistant

Portico Collection
12.2020 - 01.2021
  • Facilitated wholesale purchasing for national buyers by providing insightful product knowledge and attentive customer service.
  • Streamlined buyer experience by actively educating them about showcased brands and products, resulting in increased sales and repeat business.
  • Expertly managed showroom inventory, ensuring efficient order processing and optimal product placement.
  • Consistently exceeded expectations by providing welcoming and personalized shopping experiences that left lasting positive impressions on buyers.

Family Nanny

Abbey McCoy And Kyle Copeland
06.2017 - 09.2019
  • Provided comprehensive care for two young girls, including cooking, cleaning, transportation, education, and play, for up to 10 hours per day, 5 days a week. Oversaw homework and after school activities daily.
  • Carefully followed parents' instructions regarding schedules, chores, discipline, and free time.
  • Performed light housekeeping, including vacuuming, tidying, and pet care.

Education

Bachelor of Arts - Communication

University of Oklahoma
Norman, OK
05.2023

Skills

  • Proven ability to work independently and with teams, locally or remotely, while being highly efficient and productive with excellent multitasking and time management skills
  • Strong interpersonal skills and business etiquette to effectively engage and connect with people
  • Exceptional written and verbal communication skills with the ability to articulate ideas and information clearly and concisely
  • Exhibits adaptability and strong problem-solving abilities, enabling seamless adjustment to new and challenging situations
  • Active listener who demonstrates patience and empathy to ensure customers feel heard and understood
  • Anticipate and address customer needs proactively to provide exceptional experiences
  • Deep familiarity with various social media platforms and trends that enable effective marketing and engagement strategies
  • Skilled negotiator with ability to achieve mutually beneficial outcomes
  • Proficient in technical tools such as Gmail, Google Slides, Google Docs, Google Sheets, Google Calendar, Google Forms, Outlook, Microsoft Word, Excel, WordPress, Canva, and Basecamp
  • Keenly observant and able to recognize trends and identify outdated items

Affiliations

Alpha Phi Sorority, Phi Chapter

Alpha Phi Recruitment Hometown Chair (2020-2021)

  • Organized and facilitated the recruitment process for prospective Alpha Phi members from my hometown during formal recruitment.
  • Developed and maintained relationships with incoming freshmen from my hometown who were interested in joining Alpha Phi.
  • Recorded and organized information about potential members, including their interests and qualifications, to better match them with the sorority's values and goals.
  • Collaborated with other Alpha Phi recruitment chairs to ensure a smooth and successful recruitment process.
  • Coordinated and participated in recruitment events, including informational meetings and social gatherings, to attract and engage potential members.
  • Communicated regularly with Alpha Phi leadership and members to provide updates on recruitment progress and potential new members.

Timeline

Customer Service Lead

El Huevo Mexi Diner
06.2021 - 05.2023

Wholesale Territory Representative Assistant

Whitney Enea
01.2021 - Current

Showroom Sales Assistant

Portico Collection
12.2020 - 01.2021

Family Nanny

Abbey McCoy And Kyle Copeland
06.2017 - 09.2019

Bachelor of Arts - Communication

University of Oklahoma
Ryli Holbrook