Versatile and devoted healthcare professional with hands-on experience and a strong foundation in patient care and assessment. Proven ability to work collaboratively in a fast paced setting while maintaining a focus on quality care and patient safety. Eager to leverage skills in a dynamic healthcare environment to provide exceptional support and improve patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Regenerative Medicine and Pain Management
02.2023 - Current
Obtained and documented patient medical history, vital signs and current complaints at intake.
Accompanied physicians through day in fast-paced, stressful environments.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Assisted fluoroscopy and ultrasound guided procedures
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Stocked, labeled, and inventoried medication to keep accurate records.
Entered and processed patients' prescriptions into internal system.
Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
Taught patients about medications, procedures, and care plan instructions.
Positioned C-Arm for fluoroscopy guided interventional spinal procedure
Maximized operating room efficiency by implementing innovative strategies for time management and resource allocation.
Assisted physicians in operating room by providing necessary supplies and equipment.
Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Managed the care of surgical instruments throughout procedures, ensuring proper handling, cleaning, and sterilization to uphold patient safety standards.
Collected, evaluated, and modeled collected data.
Implemented care and efficiency improvements to support and enhance office operations.
Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
Selected appropriate ICD-10 and CPT codes for records.
Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
Maintained accurate medication and supply inventory levels.
Sanitized, restocked, and organized exam rooms and medical equipment.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Oriented and trained new staff on proper procedures and policies.
Answered incoming phone calls and addressed questions from patients and healthcare providers.
Marketing Specialist
Gardenia Marketing LLC
09.2022 - 01.2023
Oversaw day-to-day operations to ensure alignment with organizational goals.
Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Created visually appealing graphics for use in social media posts, improving overall aesthetic appeal of profiles and increasing user interaction.
Increased brand visibility by creating and implementing targeted social media campaigns.
Developed and implemented crisis management strategies for social media to mitigate risks and maintain positive brand image.
Increased property showings by developing and implementing targeted marketing campaigns.
Developed visually appealing marketing materials, strengthening the brand image of the agency.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Digitally edited photos to enhance appearance.
Maintained and processed invoices, deposits, and money logs.
Receptionist
Hammer Building Supply
10.2021 - 09.2022
Managed vendor returns, exchanges and refunds in accordance with warranty policy.
Managed invoices, payments and deposits, maintaining accurate expenditure records.
Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
Validated and recorded invoices and resolved discrepancies with vendors.
Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
Identified and corrected inconsistencies in filing systems for increased accuracy.
Assisted with document scanning and imaging projects to support accurate file back-up.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
Designed and presented social media campaign ideas.
Server
The Leisure Club Brunch Restaurant
09.2020 - 02.2022
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Texas Roadhouse Restaurant
06.2018 - 08.2020
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Associate of Science - Registered Nursing
Pensacola State College
Pensacola, FL
05-2025
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL
08.2022
High School Diploma -
Booker T. Washington High School
Pensacola, FL
05.2019
Skills
Detail oriented
Highly adaptable
Clinical leadership
Staff supervision
Direct patient care
EMR / EHR
HIPAA compliance
Medical terminology knowledge
Vital signs monitoring
Reliable team player
Procedure assistance
Certification
Basic Life Support (BLS) - American Heart Association.
NIH Stroke Scale Certification
Emergency Medical Responder (Held 2019-2021)
Timeline
Clinical Coordinator
Regenerative Medicine and Pain Management
02.2023 - Current
Marketing Specialist
Gardenia Marketing LLC
09.2022 - 01.2023
Receptionist
Hammer Building Supply
10.2021 - 09.2022
Server
The Leisure Club Brunch Restaurant
09.2020 - 02.2022
Server
Texas Roadhouse Restaurant
06.2018 - 08.2020
Basic Life Support (BLS) - American Heart Association.
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