RYLIE CLARK
Canaan
Summary
Extensive and diverse education and experience in Behavioral Health and Social Services, with specific roles as an ER Behavioral Health Worker, Behavioral Health Professional, and a Youth Mentor. I have also worked as a Health Navigator, which incorporates enrolling individuals, families, small and large businesses with health insurance. Long-standing Background in Customer Service, Technology, and administrative work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Bartender
Lions Den Tavern
Waterville
08.2024 - Current
- Delivered exceptional customer service in high-volume, fast-paced environments.
- Accurately processed food and drink orders to ensure guest satisfaction.
- Handled cash and credit transactions while maintaining clean workstations.
- Complied with alcohol service laws to promote safe service practices.
Founder & Owner
Virgo Magic Cleaning Co.
Skowhegan
05.2023 - Current
- Launched and operated a successful residential/commercial cleaning business.
- Developed branding, mission, and marketing strategy to expand client base.
- Maintain high service standards, client satisfaction, and business growth.
ER Behavioral Health Professional / MHRT-C
MaineGeneral Hospital
Augusta
09.2023 - 12.2024
- Provide direct patient care and therapeutic support in the Emergency Department Behavioral Health Unit.
- Implement evidence-based interventions, increasing patient engagement and reducing readmissions.
- Collaborate with medical and psychiatric teams for integrated discharge planning and safety assessments.
- Deliver person-centered care in high-pressure, trauma-informed settings.
Server
Meridians: The Restaurant
Fairfield
08.2020 - 05.2023
- Developed rapport to develop reoccurring profitable customer base while ensuring high quality customer service in a fast-paced environment
- Monitored server performance and provided constructive feedback regularly.
Community Support Worker
Aspire Behavioral Health
Smithfield
04.2017 - 11.2017
- Developed individualized treatment plans based on client assessments.
- Collaborated with multidisciplinary teams to coordinate comprehensive care.
- Conducted crisis interventions to ensure client safety and stability.
Applied Behavioral Analysis Technician
Providence Human Services
Hallowell
02.2016 - 04.2017
- Delivered in-home ABA therapy, supporting behavioral and emotional development.
- Built strong rapport with clients, families, and providers to ensure clients were receiving the best quality care and interventions possible to promote independence.
Youth Mentor
KVCAP
Waterville
09.2014 - 02.2016
- Mentored youth grades 6–12 through educational, social, and emotional challenges.
- Planned and facilitated functional life skill activities, trainings, education, and field trips.
- Organized and executed fundraisers to raise money for drivers' education for at risk youth.
Health Navigator
Kennebec Valley Community Action Program
Waterville
09.2014 - 09.2015
- Assisted clients in accessing health services and community resources.
- Worked with individuals, families, small and large businesses and providers to navigate health insurance options and benefits.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
Customer Service Rep
T-Mobile
Oakland
08.2012 - 01.2014
- Provided high-volume customer service support in a fast-paced call center, resolving billing issues, technical concerns, and product inquiries with professionalism and empathy.
- Consistently exceeded key performance metrics, including customer satisfaction, first call resolution, and average handle time.
- Navigated multiple systems simultaneously to document interactions, troubleshoot issues, and ensure accurate account management.
Education
Bachelor of Science - Behavior Science
University of Maine of Augusta
Augusta, ME05.2026
Associate of Science - Mental Health
Kennebec Valley Community College
Fairfield, ME05.2018
Skills
- Social services and behavioral health
- Case management
- Healthcare & benefit enrollment
- Customer service
- Conflict resolution and communication
- Time management and multitasking
- Organization and prioritization
- Independent and collaborative work
- Marketing strategies
- Technology and advertising
Certification
- MHRT/C – Mental Health Rehabilitation Technician (Community)
- Certified Behavioral Health Professional (BHP)
- Certified Health Navigator
- Applied Behavioral Analysis Technician
- Youth Mental Health First Aid
- Ed Tech I, II and III
Timeline
Server/Bartender
Lions Den Tavern
08.2024 - Current
ER Behavioral Health Professional / MHRT-C
MaineGeneral Hospital
09.2023 - 12.2024
Founder & Owner
Virgo Magic Cleaning Co.
05.2023 - Current
Server
Meridians: The Restaurant
08.2020 - 05.2023
Community Support Worker
Aspire Behavioral Health
04.2017 - 11.2017
Applied Behavioral Analysis Technician
Providence Human Services
02.2016 - 04.2017
Youth Mentor
KVCAP
09.2014 - 02.2016
Health Navigator
Kennebec Valley Community Action Program
09.2014 - 09.2015
Customer Service Rep
T-Mobile
08.2012 - 01.2014
Bachelor of Science - Behavior Science
University of Maine of Augusta
Associate of Science - Mental Health
Kennebec Valley Community College
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