Summary
Overview
Work History
Skills
Timeline
Generic

Rylie Dickson

Folsom,CA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
06.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Coached company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Delivered successful training to more than 25 employees during tenure, educating on successful work processes and productivity strategies

Baker

Pretty Little Bakers
06.2019 - 01.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Developed recipes for new products and improved existing recipes.
  • Analyzed customer preferences to design and create tailored products.
  • Assisted in planning and running promotional events and campaigns.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.

Server

On The Border
07.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Restaurant General Manager

NPC International, Pizza Hut
04.2016 - 06.2019
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Skills

  • Hiring and Training
  • Inventory Management
  • Staff Development
  • Staff Scheduling
  • Labor and Food Cost Control
  • Production Efficiency
  • Managing Operations and Efficiency
  • Employee Coaching and Mentoring
  • Customer Relations

Timeline

Server

On The Border
07.2019 - 03.2020

Shift Supervisor

Starbucks
06.2019 - Current

Baker

Pretty Little Bakers
06.2019 - 01.2022

Restaurant General Manager

NPC International, Pizza Hut
04.2016 - 06.2019

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Rylie Dickson