Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rylie Kalous

Lubbock,TX

Summary

Knowledgeable and friendly Barista dedicated to making high-quality delicious beverages and providing exceptional customer service. Reliable and works well under pressure and in fast-paced settings. Strong understanding of coffee preparation techniques, coffee shop operations, inventory management, and maintaining a clean workspace. I excel in creating positive customer experiences and fostering a welcoming atmosphere.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Coffee Shop Manager

Diamond R Coffee Co.
04.2024 - 08.2024
  • Trained coffee shop employees to consistently exceed customers' expectations and provide superior service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Oversaw daily coffee shop operations according to company policies.
  • Streamlined inventory management for optimized stock levels and reduced waste.
  • Fostered a culture of excellent customer service, resulting in increased repeat business.
  • Maintained cleanliness and sanitation.
  • Family quickly and unexpectedly moved to Lubbock resulting in my resignation.

Cashier

Granzin's Meat Market
08.2022 - 09.2023
  • Welcomed customers and helped determine their needs.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barista

Seguin Coffee Shop
05.2021 - 08.2022
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

High School Diploma -

Proverbs Homeschool
Nixon, TX
05-2023

Skills

  • Barista skills
  • Coffee shop operations and management skills
  • Staff training and development
  • Supply ordering and management
  • Reliable, responsible and friendly
  • Menu development
  • Customer experience management
  • Active listening
  • Cash handling and cashiering

Certification

Texas Coffee School Training Program Certification

Dallas, TX

05/2023


I completed an intensive three day Texas Coffee School Training Program that covered the following topics: coffee shop operations training, specialty coffee education, hands-on barista training, specialized coffee business education, and entrepreneur development.

Timeline

Coffee Shop Manager

Diamond R Coffee Co.
04.2024 - 08.2024

Cashier

Granzin's Meat Market
08.2022 - 09.2023

Barista

Seguin Coffee Shop
05.2021 - 08.2022

High School Diploma -

Proverbs Homeschool

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Rylie Kalous