Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Enhanced client progress by implementing individualized behavior intervention plans.
Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Worked as part of collaborative team to address changing needs of children and families.
Barista Shift Supervisor
Kuma Boba
09.2022 - 06.2024
Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.