Rylie Minnick
College Station,TX
Summary
Dedicated professional motivated to maintain customer service and company success. Experienced with the maintenance, troubleshooting, and documentation of computers, networks, and virtual machines. Able to make difficult and important decisions while communicating effectively and keep an energetic work attitude.
Overview
5
5
years of professional experience
Work History
HELP DESK ADMINISTRATOR
CJTF- Operation Inherent Resolve
05.2022 - 06.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained, operated, and configured desktops, VoIP phones, and switches.
- Used remedy ticketing system to manage and process support actions and requests.
- Configured Group Policies and managed domains using Active Directory.
- Provided on-call support for critical issues related to software, hardware, and cabling.
SIGNAL SUPPORT SYSTEMS SPECIALIST (25U)
United States Army
03.2020 - Current
- Installed, maintained, and troubleshot signal support equipment , radio systems, and data distribution centers.
- Provided technical assistance with computer systems and local area networks.
- Executed risk management activities such as disaster recovery, continuity of operations, and incident response.
- Analyzed and reported computer network security breaches or attempted breaches.
SENIOR SALES LEAD
Club Pilates
07.2019 - 03.2020
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Generated sales leads and built customer reliations.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Associate of Applied Science - Cybersecurity
Blinn College
College Station, TX05.2024
Skills
- Microsoft Office
- Remediation Systems
- Communication Security
- Network and Systems Administration
- Cable Installation
- Risk Mitigation Planning
- Cisco Routers and Switches
- VoIP
Certifications/ Clearance
- CompTIA Security+ CE
- Active Secret Security Clearance
- Google System Administration and IT Infrastructure Services
Timeline
HELP DESK ADMINISTRATOR
CJTF- Operation Inherent Resolve
05.2022 - 06.2023
SIGNAL SUPPORT SYSTEMS SPECIALIST (25U)
United States Army
03.2020 - Current
SENIOR SALES LEAD
Club Pilates
07.2019 - 03.2020
Associate of Applied Science - Cybersecurity
Blinn College
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