Rylie Overby
Fargo,ND
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Server
Shady Beach Bar and Grill
2024.06 - 2024.08
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Simply Coffee
2022.07 - 2023.08
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Waitress
Mac Daddy's Diner
2021.07 - 2022.09
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Assistant Coach
Sunrise Gymnastics
2021.06 - 2022.01
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted good sportsmanship with competing teams on- and off-field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Babysitter
Parents Of Children
2021.06 - 2021.07
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High School Diploma -
Milbank High School
05.2023
Skills
- Communications Strategies
- Serve Customer Needs
- Team Player
- Resolving Complaints
- Opening and Closing Coordination
- Espresso Machine Operation and Maintenance
Timeline
Server
Shady Beach Bar and Grill
2024.06 - 2024.08
Barista
Simply Coffee
2022.07 - 2023.08
Waitress
Mac Daddy's Diner
2021.07 - 2022.09
Assistant Coach
Sunrise Gymnastics
2021.06 - 2022.01
Babysitter
Parents Of Children
2021.06 - 2021.07
High School Diploma -
Milbank High School
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