RYLIE PENWELL
Fort Worth
Summary
Driven professional with a B.A. in Psychology and 4+ years of customer-facing experience. Expertise in building relationships, identifying needs, and earning referrals while effectively engaging diverse personalities. Demonstrates resilience and discipline essential for success in performance-based sales environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Lead Teacher
Kooper's Cove Learning Zone
Lubbock
11.2022 - 05.2026
- Contributed to 25% enrollment growth by maintaining a high-performing classroom that leadership regularly showcased during tours with prospective families.
- Earned recurring private childcare requests from 10+ families, demonstrating strong relationship-building ability, personal credibility, and customer loyalty.
- Built trusted relationships with 80+ individuals through consistent communication, dependability, and individualized support.
- Identified family needs, communicated tailored recommendations, and followed up consistently to strengthen trust and resolve concerns.
- Trained 10+ employees, enhancing overall team effectiveness.
- Maintained a 40+ hour workweek
Texas Tech Student Intern
Love the Hub
Lubbock
05.2025 - 07.2025
- Assessed client financial needs, gathered relevant information, and determined eligibility for utility-assistance programs to facilitate access to necessary support.
- Coordinated with clients, internal team members, and utility providers to communicate next steps, manage expectations, and ensure assistance was applied accurately.
- Coordinated communication among clients, internal team members, and utility providers to clarify next steps and ensure accurate application of assistance.
- Established rapport with individuals in high-stress situations through active listening and solution-focused communication, enhancing client experience and trust.
Assistant Teacher
Lutheran Church Of Hope - Des Moines
West Des Moines
11.2019 - 11.2022
- Learned to build trust quickly, communicate with diverse personalities, and adapt to changing situations in customer facing environments.
Education
Bachelor of Arts - Psychology, Criminology
Texas Tech University
Lubbock, TXSkills
- Effective communication
- Relationship building
- Emotional Intelligence
- Adaptability
- Confidence
- Self-Motivated
- Trustworthy
Certification
CPR/AED and Standard First Aid Certified
LEADERSHIP AND INVOLVEMENT
Community Families in Need | Meals from the Heartland | Hope Vacation Bible School | Lubbock Women's Protective Services
Timeline
Texas Tech Student Intern
Love the Hub
05.2025 - 07.2025
Lead Teacher
Kooper's Cove Learning Zone
11.2022 - 05.2026
Assistant Teacher
Lutheran Church Of Hope - Des Moines
11.2019 - 11.2022
Bachelor of Arts - Psychology, Criminology
Texas Tech University