Summary
Overview
Work History
Skills
Languages
Work Availability
Timeline

Ryllan Martinez

Stanton,TX
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

2
2
years of professional experience

Work History

Floor Manager

Buckle
Stanton, TX
11.2021 - Current
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Organized promotional events such as product launches or special discounts in order to increase sales revenue.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Recruited and trained new employees to meet job requirements.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Participated in meetings with upper management to discuss progress reports or operational updates.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Managed a team of sales representatives, providing guidance, support and coaching as necessary.
  • Achieved company growth and brand development through market expansion and sales.

Skills

  • Department Management
  • Sales Development
  • Customer Relations
  • Performance Improvements
  • Sales Training
  • Team Training and Development
  • Employee Development
  • Loss Prevention
  • Customer Service
  • Teamwork and Collaboration
  • Retail Marketing

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Floor Manager - Buckle
11.2021 - Current

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Ryllan Martinez