Ryllie Broker
Kalispell,MT
Summary
.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to promoting growth and building personal relationships with customers/clients that insight loyalty. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Copper Mountain Coffee
05.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Floor Manager
Boot Barn
07.2022 - 08.2024
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Personally sold over 1 million dollars in product
Receptionist
Lemon Sugar Lash and Spa
10.2021 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Education
Associate of Arts - Business Management/Entrepreneurship
Peninsula College
Port Angeles, WA06-2021
Skills
- Exceptional Customer Service
- Attention to detail
- Effective Team Contributor
- POS Software Proficiency
- Time management
- Engaging Interpersonal Skills
- Problem-solving
Timeline
Barista
Copper Mountain Coffee
05.2023 - Current
Floor Manager
Boot Barn
07.2022 - 08.2024
Receptionist
Lemon Sugar Lash and Spa
10.2021 - 05.2022
Associate of Arts - Business Management/Entrepreneurship
Peninsula College
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