Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rylynd Riggs

Morgantown,WV

Summary

Highly motivated and results-driven department management professional with experience in elevating operational support and business performance. Demonstrates success in leading teams and managing projects to successful completion. Skilled in problem- solving and conflict resolution, with a strong focus on customer service and satisfaction.

Overview

10
10
years of professional experience

Work History

DEPARTMENT MANAGER WVU

Medicine, WVU Eye Institute
07.2021 - Current
  • Project Management on opening and help building a new location/Eye Institute
  • Maintain a calm demeanor and professionally manage issues in accordance with company standards
  • Train and supervise associates on customer service excellence and strong company culture
  • Evaluate performance of department staff and provided feedback and guidance to ensure maximum productivity
  • Oversee the development, implementation, and maintenance of policies and procedures within the department
  • Resolve conflicts and disciplinary issues within the department
  • Compose faculty offer letters and professional agreements
  • Onboard all incoming faculty to the department and manage all re-appointments of faculty
  • Support the department chairman and manage faculty calendars and schedules
  • Lead and run the department Promotion & Tenure Committee
  • Maintain the department credit card and reconcile all receipts and travel
  • Promote and support activities designed to strengthen and improve morale and teamwork, improving overall work environment
  • Support recruiting and hiring of talent, developing strong and capable teams.

EXECUTIVE ASSISTANT

WVU Medicine
02.2020 - 07.2021
  • Compiled and analyzed data for executive decision-making
  • Answered phones, handled calls, and fielded appointment requests to assist supervisors
  • Monitored and maintained executive files and records
  • Onboarded all incoming faculty and managed all re-appointments within the department
  • Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability
  • Coordinated schedules by booking and canceling meeting venues
  • Proofread and edited executive documents and communications
  • Assisted with event planning by making travel arrangements and reserving venues when necessary
  • Updated contact lists on a regular basis for use in email campaigns or other marketing initiatives.

ADMINISTRATIVE ASSISTANT

WVU Medicine
05.2015 - 02.2021
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained files and filing, keeping sensitive information confidential
  • Screened incoming telephone calls, routing to appropriate personnel
  • Prepared agendas and materials for meetings and conferences
  • Maintained office inventory by assisting with supply orders
  • Served as primary point of contact for facilitating operational and administrative inquiries
  • Responsible for making edits and signing off on all timecards for all nurses and WVUH physicians in Kronos
  • Accountable for entering in PDO and sick leave in MyTime for UHA physicians
  • Maintain all Medical Licenses, DEA, Etc
  • And that they are up to date
  • As well as all Re-appointments/re-credentialing packets from Medical Staff Affairs

Sales Associate

Dick's Sporting Goods, Inc
07.2013 - 01.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

BACHELOR OF SCIENCE (B.S - BUSINESS ADMINISTRATION

West Virginia University
Morgantown, WV

Skills

  • Goals and Performance
  • Supplier Relations
  • Customer Relationship Management
  • Team Leadership
  • Workday
  • Business Development and Planning
  • Word, Excel, PowerPoint, SharePoint, etc
  • Project Management

Timeline

DEPARTMENT MANAGER WVU

Medicine, WVU Eye Institute
07.2021 - Current

EXECUTIVE ASSISTANT

WVU Medicine
02.2020 - 07.2021

ADMINISTRATIVE ASSISTANT

WVU Medicine
05.2015 - 02.2021

Sales Associate

Dick's Sporting Goods, Inc
07.2013 - 01.2015

BACHELOR OF SCIENCE (B.S - BUSINESS ADMINISTRATION

West Virginia University

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Rylynd Riggs