Ryne Adrid
MURRIETA,CA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in Netsuite ERP platform and SAGE 100. Ready to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Advanced Oxygen Therapy Inc.
04.2023 - Current
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new hires on company policies, procedures, and customer service best practices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed patient inquiries, ensuring timely and accurate information delivery.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained a team of 9-18 Sales Representative with over 200 patients
- Maintained confidential employee, company and patient information in compliance with company policies and regulatory requirements.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
- Maintained up-to-date knowledge of product and service changes.
Warehouse Associate
Advanced Oxygen Therapy Inc.
06.2020 - 04.2023
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Used computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Operated forklifts to transfer inventory to and from target destinations.
- Entered quantity received against purchase order in computer system.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Compared received packages against shipping documents.
- Performed inventory control, such as counting and stocking merchandise.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Warehouse Associate
Hydro Dimensions
03.2020 - 06.2020
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Wrapped pallets in shrink wrap prior to loading.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated forklifts to transfer inventory to and from target destinations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Compared received packages against shipping documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Warehouse Worker
GolfEtail
10.2016 - Current
- Loaded and unloaded pieces into boxes for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Received, stored and shipped goods and materials.
- Picked up incoming stock and delivered materials to designated locations.
- Stacked and transported all overstock to storage areas.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Operated forklifts and other heavy machinery safely.
- Unloaded cargo from truck with hand trucks and pallet jacks.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Used item Numbers to properly stock warehouse.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Warehouse Worker
Reliant Foodservice
08.2016 - 10.2016
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
- Loaded products onto trailers for delivery.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Reported all equipment failures and malfunctions to supervisor.
- Operated forklifts and other heavy machinery safely.
- Swept floors and stored equipment at the end of each shift.
Personal Banker
Wells Fargo Bank N.A.
07.2012 - 08.2016
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Submitted loan applications to the underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Processed exchange and foreign currency.
- Organized, stocked and maintained the teller window area.
- Executed wire transfers, stop payments and account transfers.
- Advised clients on mortgage, educational and personal loans.
- Sold cashier's checks, traveler's checks and money orders.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Answered clients' questions about the purposes and details of financial plans and strategies.
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
Kitchen Staff
Ponte Winery
02.2012 - 07.2012
- Cleaned and organized eating, service, and kitchen areas
- Stocked, organized, and cleaned kitchens and cooking utensils
- Communicated with other kitchen team members to ensure food was prepared on time and correctly
- Maintained kitchen work areas, equipment, and utensils in clean and orderly condition
- Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Prepared a variety of dishes including soups, entrees, omelettes, salads and appetizers according to company specifications.
- Sanitized all kitchen equipment after each shift to prevent food borne illness.
Cashier
The Movie Experience
04.2008 - 02.2011
- Received and processed customer payments.
- Developed standard operating procedures.
- Put out new stock and rotated existing products.
- Worked extra shifts during busy periods to maintain service.
- Performed store opening, closing and shift change actions.
- Resolved service issues in timely manner.
- Completed all point of sale opening and closing procedures, including counting the contents of thecash register.
- Developed positive customer relationships through friendly greetings and excellent service.
Education
Associate of Arts - Information technology
Palomar College
San Marcos, CA2020
ASE Certified - Automotive technology
Universal Technical Institute
Rancho Cucamonga, CA2011
Skills
- HIPAA compliance
- Data entry proficiency
- Record maintenance
- Payment processing
- Order processing
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Computer skills
Timeline
Customer Service Representative
Advanced Oxygen Therapy Inc.
04.2023 - Current
Warehouse Associate
Advanced Oxygen Therapy Inc.
06.2020 - 04.2023
Warehouse Associate
Hydro Dimensions
03.2020 - 06.2020
Warehouse Worker
GolfEtail
10.2016 - Current
Warehouse Worker
Reliant Foodservice
08.2016 - 10.2016
Personal Banker
Wells Fargo Bank N.A.
07.2012 - 08.2016
Kitchen Staff
Ponte Winery
02.2012 - 07.2012
Cashier
The Movie Experience
04.2008 - 02.2011
Associate of Arts - Information technology
Palomar College
ASE Certified - Automotive technology
Universal Technical Institute