Summary
Overview
Work History
Education
Skills
Timeline
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Ryne Albers

Colorado Springs,CO

Summary

Seasoned Outbound Sales Manager with background in managing sales teams and implementing strategies to boost outbound sales. Skilled at leveraging customer relationship management (CRM) software to streamline operations, track performance, and improve efficiency. Strengths include strong leadership skills, knack for identifying potential leads, and ability to motivate team towards achieving set targets. Previous role involved improving sales conversion rates significantly through innovative strategy implementation and effective teamwork.

Overview

8
8
years of professional experience

Work History

Outbound Sales Supervisor

Comcast Business
Denver, CO
09.2023 - Current
  • Developed and implemented outbound sales strategies to increase customer base.
  • Managed a team of 10 outbound sales representatives, delegating tasks and providing feedback on performance.
  • Trained new employees in outbound sales techniques and procedures.
  • Conducted regular meetings with the outbound sales team to review progress and set goals.
  • Assessed current processes and developed plans for improvement based on customer feedback.
  • Collaborated with other departments such as marketing, operations, finance to ensure successful execution of tasks related to outbound sales activities.
  • Reported weekly results of outbound sales activities to senior management team members.
  • Provided timely updates on changes in regulations regarding outbound sales practices.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Onboarding Supervisor

Comcast Business
Denver, CO
02.2022 - 09.2023
  • Scheduled and conducted onboarding meetings with new hires to ensure a smooth transition into their role.
  • Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
  • Conducted employee intake interviews to assess skills, abilities, and job requirements.
  • Organized team building activities to help build strong relationships between new hires and existing staff members.
  • Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.
  • Provided guidance on job-related issues to new hires during their first weeks with the organization.
  • Mentored and coached newly hired employees in their roles and responsibilities.
  • Assessed the performance of each new hire throughout their onboarding process, providing feedback when necessary.

Senior Business Sales Representative

Comcast Business
Denver, CO
01.2020 - 02.2022
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Sold a a catalog of services including our advanced voice over internet phone system in conjunction with our standard and ancillary products to provide a solution driven sales proposal to all of our customers
  • Researched target markets, competitors, and industry trends to develop strategic sales plans.
  • Prepared presentations, proposals, contracts, and other sales documents.
  • Drafted promotional materials such as brochures, flyers, emails.
  • Performed cold calling activities to generate leads for potential customers.
  • Attended weekly meetings with the sales team to discuss progress towards goals.
  • Followed up regularly with existing accounts via phone calls or emails.
  • Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
  • Built and maintained robust pipeline of qualified prospective business customers by cold calling, networking and referrals followed by cultivation of productive relationships with customers.

Sales Manager

Rent-A-Center
Colorado Springs, CO
05.2016 - 01.2020
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Managed daily operations of sales department, including supervision of staff members.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.

Education

High School Diploma -

Doherty High School
Colorado Springs
05-2015

Some College (No Degree) - Business Management

University of Colorado At Colorado Springs
Colorado Springs, CO

Skills

  • Sales Training
  • Sales analytics
  • Cold-calling
  • Competitor Analysis
  • Lead sourcing
  • Phone-based research
  • Salesforce
  • Call Scheduling
  • Persuasion techniques
  • Customer Relationship Building
  • Needs Assessment
  • Customer acquisition strategies
  • Outbound Sales
  • Upselling strategies

Timeline

Outbound Sales Supervisor

Comcast Business
09.2023 - Current

Onboarding Supervisor

Comcast Business
02.2022 - 09.2023

Senior Business Sales Representative

Comcast Business
01.2020 - 02.2022

Sales Manager

Rent-A-Center
05.2016 - 01.2020

High School Diploma -

Doherty High School

Some College (No Degree) - Business Management

University of Colorado At Colorado Springs

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Ryne Albers