Summary
Overview
Work History
Education
Skills
Timeline
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Ryne Ameden

San Antonio

Summary

Experienced with team leadership, strategic planning, project management, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals, with 9+ years of Quality Assurance, mortgage servicing, managing projects, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication and time management skills to meet deadlines.


Overview

14
14
years of professional experience

Work History

Senior Quality Assurance Administrator

Wells Fargo & Company
11.2021 - Current
  • Collaborated with cross-functional teams to ensure consistent quality standards throughout the entire development lifecycle.
  • Coordinated issue resolution efforts by working closely with development and support teams, ensuring timely and effective handling of any identified problems.
  • Conducted root cause analysis on recurring defects, leading to targeted improvements in processes and systems that reduced future occurrences significantly.
  • Mentored junior QA staff, fostering professional growth while increasing overall team productivity and effectiveness.

Mortgage Servicing Specialist 4

Wells Fargo
11.2021 - Current
  • Directed and mentored team members in dealing with escalated clients and situations
  • Enabled and processed customer payments in cash, credit cards, and checks ensuring validity.
  • Aligned customer issues and resolved their problems quickly and efficiently.
  • Guided clients in understanding their available options and helped them select the right service plans for their needs.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.

Intelligence Analyst

U.S. Army Reserve Center
09.2011 - Current
  • Developed a communication line to Staff Officers about ongoing operations and threat assessments spanning the engineering footprint in the Middle East.
  • Improved the Intelligence Section at Brigade level, supervising and mentoring 20 soldiers Maintaining a 95% productivity rate
  • Operated and managed the shift board, completed daily inspections and periodic tests to maintain its full functionality.
  • Analyzed, compiled and communicated combat reports. that allowed projects to move to 100% completion
  • Effectively communicate with other soldiers and commanding officers during high-stress situations.

Regional Director of Operations

Standard of Athletics
01.2012 - 02.2016
  • Mitigated corporate risk, analyzing operational processes to identify and resolve process deficiencies.
  • Drove annual profit and continued company growth by implementing strategic initiatives, growing the Southern region by 50%
  • Collaborated with colleagues to discuss market information and strategies.
  • Effectively communicated with other employees and upper management to ensure complete care of customers.
  • Collaborated with SOA Board to plan, develop and implement sports and child care for southern San Antonio.
  • Conducted market research to learn of current trends and to perform sales activities accordingly.

Education

BS - Forensic Accounting and Fraud Examination

Southern New Hampshire University
Hooksett, NH
02.2020

Skills

  • Data analysis
  • Analytical thinking
  • Advanced Microsoft Office
  • Quality assurance
  • Written communication
  • Project Management
  • Attention to detail
  • Decision-making
  • Effective Verbal and written communication
  • Complex Problem-solving

Timeline

Senior Quality Assurance Administrator

Wells Fargo & Company
11.2021 - Current

Mortgage Servicing Specialist 4

Wells Fargo
11.2021 - Current

Regional Director of Operations

Standard of Athletics
01.2012 - 02.2016

Intelligence Analyst

U.S. Army Reserve Center
09.2011 - Current

BS - Forensic Accounting and Fraud Examination

Southern New Hampshire University

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