Reliable and adaptable team player with experience in front desk management and pool maintenance. Known for effective verbal communication and critical thinking, consistently achieving high customer satisfaction levels.
Work History
Pool Cleaner
1 Year 4 Months
The Pool Doctor & Spas | 04.2025 - Current
Monitored chemical levels and adjusted treatments to ensure water quality standards.
Maintained pool cleanliness by vacuuming, brushing, and skimming debris from surfaces.
Conducted routine inspections of equipment for maintenance and performance issues.
Assisted clients with pool operation inquiries, enhancing customer satisfaction and experience.
Front Desk Manager
3 Years 2 Months
Viking Athletic Center | 06.2022 - 08.2025
Trained and mentored front desk staff on best practices and customer engagement techniques.
Managed front desk operations to ensure seamless customer service experiences.
Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
Implemented scheduling systems to optimize staff coverage during peak hours.
Coordinated with maintenance and housekeeping teams to uphold facility standards.
Cart Attendant
5 Months
Stonegate Golf Course | 05.2022 - 10.2022
Assisted golfers with loading and unloading clubs, enhancing overall customer satisfaction.
Organized golf carts and equipment for optimal accessibility and customer convenience.
Maintained cleanliness and orderliness of cart area, ensuring a welcoming environment.
Monitored fleet maintenance needs, coordinating repairs to maximize equipment availability.
Education
Associate of Arts - Education.
Muskegon Community College | Muskegon, MI | 05-2025
Dean's List Fall and Winter 2025-2026
3.6 GPA
Muskegon Community College Baseball
Elected Captain of baseball team 2024-2026
Awarded Academic All-American 2026
Bachelor of Arts - Secondary Education
Grand Valley State University | Allendale, MI | 01-2029
High School Diploma
Whitehall High School | Whitehall, MI | 05-2024
3.8 GPA
Extracurricular Activities: Baseball and Wrestling
National Honor Society Member
Business Professional of America member
Boomerang project Member
Awarded first team All-State baseball 2024
Ranked in Top 25% of class
Elected Captain of Baseball and Wrestling 2023-2024