Summary
Overview
Work History
Education
Skills
Additional Trainings Qualifications
Affiliations
FEMA ICS Trainings
Timeline
Generic

Ryne James Leslie

Salisbury,USA

Summary

Highly skilled and experienced Public Safety Telecommunicator with a proven track record in handling emergency and non-emergency calls, dispatching units, and maintaining effective communication within public safety environments. Exceptional experience with County and City, Communications, and Radio Systems. Seasoned Public Safety Telecommunicator recognized for high productivity and efficient task completion. Skilled in emergency response coordination, crisis communication, and accurate data entry. Excels in active listening, clear communication, and quick decision-making to manage emergencies effectively and support public safety with calmness and professionalism.

Overview

15
15
years of professional experience

Work History

Public Safety Telecommunicator 1

Town of Ocean City
Ocean City, USA
11.2022 - Current
  • Monitored emergency and general support radio frequencies to maintain situational awareness.
  • Received and processed emergency (including enhanced 911) and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio, and CAD/METERS/NCIC systems.
  • Determined call priorities and dispatched appropriate units and agencies, ensuring timely response.
  • Received and relayed radio calls from field units, providing critical information and support.
  • Transmitted messages effectively via radio, telephone, computer, fax, and other communication equipment.
  • Obtained necessary information and services by making inquiries to various sources via phone and computer.
  • Maintained status and location control of all public safety personnel involved in department activities.
  • Created and maintained accurate automated and manual records of public safety communications.
  • Utilized computer systems, databases, and mapping applications for efficient data entry and information retrieval.
  • Ensured the security and confidentiality of all information.

On-Call Dispatcher

Ocean Pines Police Department
Berlin, USA
07.2013 - 10.2023
  • Provided on-call emergency dispatch services, performing all essential duties including call handling, dispatching, communication, and record keeping.

Emergency Dispatcher 2/CTO

Worcester County Emergency Services
Snow Hill, USA
10.2010 - 11.2022
  • Monitored emergency and general support radio frequencies to maintain situational awareness.
  • Received and processed emergency (including enhanced 911) and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone, radio, and CAD/METERS/NCIC systems.
  • Determined call priorities and dispatched appropriate units and agencies, ensuring timely response.
  • Received and relayed radio calls from field units, providing critical information and support.
  • Transmitted messages effectively via radio, telephone, computer, fax, and other communication equipment.
  • Obtained necessary information and services by making inquiries to various sources via phone and computer.
  • Maintained status and location control of all public safety personnel involved in department activities.
  • Created and maintained accurate automated and manual records of public safety communications.
  • Utilized computer systems, databases, and mapping applications for efficient data entry and information retrieval.
  • Ensured the security and confidentiality of all information.
  • Acted as lead dispatcher in the absence of a shift supervisor, demonstrating leadership skills.
  • Trained and mentored new hires, facilitating their integration into the team.

Education

Bachelors - Public Safety Administration

University of Maryland Global Campus
Largo, MD
04-2024

Associates Degree -

Wor-Wic Community College
Salisbury, MD
01.2022

High School -

Stephen Decatur High School
Berlin, MD
05-2003

Skills

  • Enhanced 911 (E911) Systems
  • CAD (Computer-Aided Dispatch) Systems
  • METERS/NCIC Systems
  • Radio Systems Operation
  • Telephone Systems Operation
  • Fax Machine Operation
  • Computer Systems Proficiency
  • Mapping Applications
  • Emergency Call Handling
  • Prioritization
  • Dispatching
  • Communication (verbal and written)
  • Information Retrieval
  • Status and Location Control
  • Record Keeping (automated and manual)
  • Confidentiality
  • Training (new hires)
  • Multi-tasking
  • Problem-solving
  • Decision-making
  • Calm under pressure

Additional Trainings Qualifications

  • Maryland Certified Firefighter I, 2006 - Present
  • Maryland EMT – B, 2010 - 2025
  • Hazmat Operations, 2016 - Present
  • Maryland Certified Firefighter II, 2017 - Present

Affiliations

  • honors society for social services graduates

FEMA ICS Trainings

  • !00, 200, 546, 644, 700, 906, 907

Timeline

Public Safety Telecommunicator 1

Town of Ocean City
11.2022 - Current

On-Call Dispatcher

Ocean Pines Police Department
07.2013 - 10.2023

Emergency Dispatcher 2/CTO

Worcester County Emergency Services
10.2010 - 11.2022

Bachelors - Public Safety Administration

University of Maryland Global Campus

Associates Degree -

Wor-Wic Community College

High School -

Stephen Decatur High School

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Ryne James Leslie