Ryneik Mcquiter
Mobile,AL
Summary
An accomplished IT professional with extensive experience in Help Desk roles and a robust understanding of networking concepts and configurations. Proven leadership experience in guiding a team to provide comprehensive support for all electronic equipment, leveraging project management skills to deliver timely results. Currently seeking a challenging role to further develop networking abilities, utilizing prior experiences to offer superior network support to businesses, ensuring optimal operational readiness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Deployment Technician (Shift Lead)
Apex Systems
01.2023 - 03.2023
- Enhanced deployment efficiency by streamlining processes and implementing best practices.
- Reduced downtime for clients by troubleshooting and resolving technical issues promptly.
- Collaborated with cross-functional teams to ensure seamless deployment of hardware and software solutions.
- Ensured compliance with company policies and regulatory requirements during the deployment process, mitigating potential risks.
- · Performs network device configuration and connectivity checks to ensure workstations are functioning properly.
- · Deploy new workstations to replace old out of warranty machines in support of USN (United States Navy) and USMC (United States Marine Corps) client.
Electronic Maintenance Shop (Section Chief)
US Army
03.2023 - 01.2024
- Section Chief responsible for maintenance and readiness of all signal equipment and related items.
- Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
- Performed on site and remote troubleshooting of equipment and systems such as Joint Network Node (JNN), Satellite Transportable Terminal (STT) and Command Post Node (CPN) Stacks.
- Evaluate the performance of network devices such as servers switches or other repairs prior to returning to a ready state in G Army.
- Reduced downtime by quickly assessing issues and efficiently performing repairs on various types of equipment.
- Reports to daily "synch" meetings to report current readiness.
- Increased project completion rates with effective delegation and priority assignment.
- Reduced overhead costs, identifying and eliminating unnecessary expenses in the department budget.
Help Desk Technician
US Army
12.2017 - 05.2018
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Supported end-users in various applications to optimize their productivity and performance.
- · Assembled on-site infrastructure for support of other Units as well Jordanian Military.
- · Assembled and Utilized CPN in conjunction to STT to connect Headquarters to internet and allow usage of E-mail and internet surfing over Non-Secure Internet (NIPR) and Secure Internet (SIPR)
- · Patiently walked individuals through basic troubleshooting tasks
Radio and Communications Security Repairer
US Army
05.2015 - Current
- Completed all repair and maintenance activities promptly and to high quality standards.
- · Oversee any repairs of encryption devices inside of radio transmitters.
- · Ensure the troubleshooting any Malfunctioning Radio Transmitters by attaching them to GRMM to perform troubleshooting.
- · Cross-trained to operate various signal equipment.
- Work in conjunction with EMS Personnel to assess company or battalion level maintenance needs.
- Utilized variety of tools and diagnostic equipment to complete repairs.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT04.2025
Bachelor of Science - Information Technology / Networking Focus
University of South Alabama
Mobile, AL12.2022
Skills
- Programming Languages – C#, HTML, and Python
- Operating Systems - Familiar with Windows OS, Linux OS and Windows Server OS
- Security - Experience with tools such as Wireshark, nmap, and Kali Linux,
- Virtual Machines – Experience with managing Ubuntu Linux virtual machines in Virtual Box, Active Directory
- Military Skills: Command Post Node (CPN Stack), AN/TSC-185C Satellite Transportable Terminal (STT), SIPR/NIPR Access Point (SNAP) terminal, Joint Network Node (JNN)
- Civilian Skills: Customer Service, Project Management
- Networking: TCP/IP, Network diagnostics, technical issues analysis, routing protocols,
Certification
CompTIA Security+ CE.
CompTIA Network+ CE.
CompTIA A+ CE.
Security Clearance (SECRET)
IT Projects
ZTP (Zero Touch Provisioning) - Capstone Project that utilized routing and switching concepts and fundamentals to allow for automated processes such as configuration files, patches, or system software
Host Based Keylogger - Capstone Project that utilized Python and MongoDB database to log all keystrokes as well as window activity inside of a program that would then send these keystrokes to a database to be stored and retrieved when required.
Timeline
Electronic Maintenance Shop (Section Chief)
US Army
03.2023 - 01.2024
Regional Deployment Technician (Shift Lead)
Apex Systems
01.2023 - 03.2023
Help Desk Technician
US Army
12.2017 - 05.2018
Radio and Communications Security Repairer
US Army
05.2015 - Current
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Bachelor of Science - Information Technology / Networking Focus
University of South Alabama
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