Ry'Neisha Letbetter
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
NFI
02.2024 - Current
- Manage all loads through Manhattan Warehouse System
- Keep track of appointments through Open Dock
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Create SOP for new employees as well as provide training courses
- Developed and updated databases to handle customer data.
Senior Operations Coordinator
Port City Logistics
05.2021 - 12.2023
- Team leadership for 3rd shift
- Prepare bill of lading for drivers
- Prepare loads for next day and contacting carriers for ETA
- Collaborated with Lead Associates to manage organization's goals and objectives
- Utilize Navis system to see containers available at the port
- Respond to all emails pertains to customer and management needs.
- Print paperwork and TO's for LTL's, Preloads, and Live load
- Provide training and SOP for new employees
- Organize BOLs of previous loads for reference.
Senior Operations Dispatcher
Port City Logistics
05.2021 - 12.2023
- Sort out loads and containers through 3PL warehouse management system
- Keep track of what is available and not available containers on the ports
- Tender loads to drivers with a rate for each load
- Give customers a pickup and delivery destination for loads
- Prepare BOL for drivers as well as create write-ups for the warehouse to complete
- Revise brokers agreement and certificate of insurance with companies
- Inform new companies paperwork needed to onboard with our company such as: carrier packet, Authority and W-9, Certificate of Insurance stating our company's name as certificate holder.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- 3PL Warehouse System (1 year)
- Navis Georgia Port System (2 years)
- SAP Warehouse System(2 years)
- Manhattan Warehouse System
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Call Management
- Administrative Support
- Prioritization
- Staff Training
- Shipping and Logistics
- Open Dock Warehouse Scheduling
Timeline
Customer Service Representative
NFI
02.2024 - Current
Senior Operations Coordinator
Port City Logistics
05.2021 - 12.2023
Senior Operations Dispatcher
Port City Logistics
05.2021 - 12.2023
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