Rynel Henderson, CAPM®
Washington,DC
Summary
Focused project management professional and Servant Leader with over 5 years of experience in leading and collaborating with key stakeholders while utilizing efficient methods and procedures in accordance with quality standards. A corporate strategist that works to ensure that business solutions are tailored and strategically aligned to organizational goals and delivered within scope to provide business value. The objective is to obtain a position that will enable use of strong analytical experience and program management skills to manage, analyze, and develop existing programs in order to better serve the organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Coordinator
LGs Academy & D.O.L.L.S & DREAMS INC
2024.04 - Current
- Oversaw the development, implementation, and evaluation of educational programs, financial literacy and work-readiness initiatives.
- Coordinated and facilitated daily program activities and curriculum for over 100 participants across (2) programs.
- Provided ongoing support and professional development opportunities to ensure high-quality program delivery.
- Maintained accurate records of program activities, participant progress, and outcomes.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Assistant Customer Service Manager
Fitzgerald Automotive
2023.12 - 2024.03
- Developed strong relationships with clients, ensuring positive experience and cultivating repeat business.
- Generated over $16,000 in commissionable revenue by upselling additional services and packages to clients.
- Enhanced customer satisfaction and implemented new strategies for booking, reducing wait times and resulting in improved customer satisfaction scores.
- Streamlined workflow processes for increased efficiency in handling government customer reservations and concerns.
- Collaborated with senior management to identify areas of improvement for overall customer service operations.
- Effectively managed vehicle inventory of 200+ for timely availability, ensuring smooth rental experience for customers.
- Performed audit maintenance and repair logs and requests to keep records of fleet services.
Program Director
College Tribe
2022.10 - 2023.11
- Provided ongoing direction and leadership for all program operations.
- Contributed to planning, implementation, development, and evaluation of programs, making sure that goals and objectives are met in accordance to grants and contracts.
- Interpreted data and created reports on ongoing basis to meet program outcomes and goals, improve programs, and evaluate need for new programs to provide status, insight, and recommendations.
- Monitored budget, tracked expenditures and controlled program expenditures for all programs. Communicated with funders and contract monitors to make budget modifications, when necessary.
- Maintained, revised, and updated project and program related documents and organizational artifacts.
- Addressed and resolved technical, financial and operational concerns by working with team members and senior staff.
- Assisted Executive Director with developing budget and schedule.
- Pitched and built new programming strategies and features to boost stakeholder buy in and diversify program offerings.
- Referred families to shelters, legal resources and educational programs in local community.
Program Manager
HER Resiliency Center
2022.06 - 2022.10
- Created and launched Peer Re-engagement program and gathered functional and business requirements to support team, scale program, and mitigate risks.
- Analyzed and interpreted impact of federal, state and local legislation such as, McKinney - Vento and American Rescue Plan on company's interest and stakeholders.
- Strategically balanced technology and business needs of organization to collaborate with key stakeholders such as Community Partnership, DC OST Coalition, Victim Assistance Network, and Interagency Council on Homelessness (ICH).
- Coached 6+ team members on productivity strategies, policy updates and performance improvement plans to accomplish organizational objectives.
- Monitored budget, tracked expenditures and controlled program expenditures for assigned resources for progress of 2 programs, using and applying programming documents, program directives, funding documents and other program material.
- Orchestrated smooth and efficient program development of job readiness workshop series for over 16 peers.
- Developed and maintained positive relationships with participants and family members; soliciting feedback and checking for effectiveness of activities from participants' perspectives in order to facilitate success in program.
Project Assistant
Vatica Contracting, Inc
2021.08 - 2022.06
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects at Naval Air Station Patuxent River.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work aligned with quality assurance requirements.
- Collected measurements and marked locations as part of project preparations and resource management.
- Performed work according to project schedules, established quality standards, and federal guidelines.
- Provided assistance with preparation of project-related quality assurance reports, manuscripts, and presentations for stakeholders on all levels.
- Created and updated daily physical records and digital files to maintain current, accurate and compliant documentation to reflect project progression.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to over 15 team members.
- Produced letters and memoranda to inform stakeholders of business decisions
Instructional Coach (GS-15)
DCPS Central Office
2021.06 - 2021.08
- Appointed as Principal for Elementary Summer School at Randle Highlands ES.
- Lead team of 12 during 2021 summer enrichment.
- Developed and maintained positive work culture to ensure teachers and students were supported and had equity of voice.
- Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
- Effectively managed stakeholder expectations, providing students, families, and team members with all necessary resources.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Evaluated teacher performance using data gathered through routine classroom observations, data analyzing and student work.
- Modeled expected and appropriate leadership to promote to teaching staff and administrative personnel positive interaction with students and families.
- Verified and monitored student grades, attendance and schedules.
- Planned and implemented lessons utilizing variety of teaching strategies to meet diverse student needs.
Program Assistant
KRA Corporation
2021.01 - 2021.06
- Coordinated schedules with internal/external stakeholders and provided overall administrative and program support to case workers and internal quality assurance department.
- Analyzed data of survey results, customer traffic, labor market, and client progress and participation in designated activity group to present to Office of Performance Monitoring (OPM), Economic Security Administration (ESA), and Department of Human Services (DHS).
- Reviewed intake data to identify appropriate resource and provider referral within organization and externally.
- Adhered to DHS TEP provider audit policies to reinforce Federal, State and Contractor guideline compliance.
- Performed weekly internal audit of over 200 customer timesheets and other compliance related documentation for processing in Avid processing portal.
- Assisted Program manager with planning and coordinating day-to-day and special program activities.
- Conducted thorough research using resources from TEP Manual & the ASPEN Institute to assist staff with routine and special project tasks.
- Verified client information by analyzing existing evidence on file in CATCH portal.
- Took active role in stakeholder meetings to compile and share best practices on learning.
Community Ambassador (Part-time)
Training Grounds, Inc
2019.09 - 2020.09
- Collaborated with residents in Ward 7 communities to drive awareness and remedy crime and violence local youth are participating in and experiencing.
- Performed duties such as client intake and referral, workforce capacity building for work ready youth, and also leading de-escalation workshops and sessions.
- Worked with other community non-profits to build out creative initiatives to promote love and peace throughout Washington D.C and assist youth in gaining life skills and meaningful employment.
- Managed and controlled food distribution program for pandemic relief efforts for target areas in Ward 7.
- Developed and managed engagement metric models on successful community outreach for leadership to track progress.
- Conducted community workshops to promote different programs and educate public on available services and resources.
Behavior Technician
Rocketship Public Schools
2020.01 - 2020.07
- Created behavior analysis of student population to implement behavior reduction and skill acquisition treatment plans for Grades K-5.
- Assisted students with IEPs with day to day activities in both instructional and non- instructional settings, monitored their behavior, recorded and collected data on students' progress.
- Collaborated with school personnel and specialist in weekly review meeting's about how to enhance school experience for identified target demographic.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
Assistant Site Manager (Aftercare)
Rocketship Public Schools
2019.08 - 2020.01
- Acted as assistant site director for after-school program.
- Created afterschool stakeholder communication plan to ensure transparency and accountability between vendors, families, and school staff.
- Monitored, coached and supervised team of 22 after-care employees in 2019-2020.
- Maintained records and logs of work performed and materials and equipment used.
- Supervised contractor work processes and adherence to project schedule.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Operation Specialist
Rocketship Public Schools
2019.06 - 2020.01
- Frequently inspected 60+ common work areas to verify proper equipment operation.
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Assisted various departments with change by communicating new improvement plans and expectations to school staff.
- Communicated daily with 4+ specific vendors to keep machines fully operational.
- Tracked and analyzed weekly reports to determine needed improvements on property.
- Assisted operations manager with planning of routine operations and special projects.
- Assisted with facility scheduling such as, Arrival and Dismissal.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Project Manger (Part-time)
(Digital Connections Developing New Attitudes)
2017.02 - 2018.03
- Developed a volunteer program created to help promote and advocate for STEM awareness in local Ward 7 & 8 communities.
- Identified plans and resources required to meet project goals and objectives.
- Advocated importance of both mathematics and literacy to at-risk youth.
- Presented interconnectedness and interdependency between technological advancements, gaming industry, society, and education through creative workshops and interventions.
- Connected individuals with available and relevant resources.
- Modified and directed project plans to meet organizational needs.
- Fostered relationships with vendors to promote positive working relationships.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Project Coordinator
Living Young Testimony, Inc (L.Y.T)
2015.11 - 2017.01
- Collaborated with local agencies to help promote digital literacy, awareness, and community buy-in into arts & humanities.
- Developed detailed activity schedule for over 10+ program sessions around film, music, and photography.
- Gathered requirements for ongoing projects and organized details for stakeholder use.
- Oversaw productivity streams for ongoing and special projects.
- Conducted research and gathered key information for use in upcoming project planning session.
Education
IT Fundamentals & Computer Technician A+ - Information Technology
UDC-CC (Workforce Development Learning)
Washington DC04.2019
Project Management - Project Management
UDC-CC (Workforce Development Learning)
Washington, DC08.2018
Weld Fundamentals Level 1, Part 1 - Welding Engineering
Prince George's Community College
Upper Marlboro, MD10.2017
Bachelor of Arts - History
North Carolina Central University
Durham, NC05.2014
High School Diploma -
Cesar Chavez For Public Policy Parkside High School
Washington, DC06.2009
Skills
- Database and Client Management Systems
- Trello
- Research and Analytical Skills
- Program Management - CAPM®
- Policy implementation
- Data Entry
- Compliance reviews
- Project planning and development
- Stakeholder Management
- Strategic leadership
- Data Compiling
- Microsoft Power Platform & MS Sharepoint
Certification
- Hope Leader, Tumaini DC - 2023
- DC 100: HMIS Basics of Data Entry, The Community Partnership (TCP) - 2022
- Recovery Coach, Connecticut Community For Addiction Recovery (CCAR) - Recovery Coach Academy - 2022
- Virtual Case Management Best Practices, KRA - 2021
- A Guide to Business Engagement, KRA - 2021
- Case Management for Workforce Development Professionals, KRA - 2021
- Impact Interview Strategies for Workforce Development Professionals, KRA - 2021
- Paraprofessional C-PARAPRO ASSESSMENT: 472 (2019)
- CAPM® (Certified Associate in Project Management) #2239315 Project Management Institute (2018)
- Certificate of Appreciation from the U.S. Navy For outstanding support to the Resource Management Division, (N10) and BUPERS Washington Support Office, (PERS703) (2011)
Community Service/Volunteer
- Peer Reviewer - Serve DC FY22-23 Volunteer Generation Fund Grant Competition\
- Working Group - My Afterschool DC (MADC) 2023
Timeline
Program Coordinator
LGs Academy & D.O.L.L.S & DREAMS INC
2024.04 - Current
Assistant Customer Service Manager
Fitzgerald Automotive
2023.12 - 2024.03
Program Director
College Tribe
2022.10 - 2023.11
Program Manager
HER Resiliency Center
2022.06 - 2022.10
Project Assistant
Vatica Contracting, Inc
2021.08 - 2022.06
Instructional Coach (GS-15)
DCPS Central Office
2021.06 - 2021.08
Program Assistant
KRA Corporation
2021.01 - 2021.06
Behavior Technician
Rocketship Public Schools
2020.01 - 2020.07
Community Ambassador (Part-time)
Training Grounds, Inc
2019.09 - 2020.09
Assistant Site Manager (Aftercare)
Rocketship Public Schools
2019.08 - 2020.01
Operation Specialist
Rocketship Public Schools
2019.06 - 2020.01
Project Manger (Part-time)
(Digital Connections Developing New Attitudes)
2017.02 - 2018.03
Project Coordinator
Living Young Testimony, Inc (L.Y.T)
2015.11 - 2017.01
IT Fundamentals & Computer Technician A+ - Information Technology
UDC-CC (Workforce Development Learning)
Project Management - Project Management
UDC-CC (Workforce Development Learning)
Weld Fundamentals Level 1, Part 1 - Welding Engineering
Prince George's Community College
Bachelor of Arts - History
North Carolina Central University
High School Diploma -
Cesar Chavez For Public Policy Parkside High School
- Hope Leader, Tumaini DC - 2023
- DC 100: HMIS Basics of Data Entry, The Community Partnership (TCP) - 2022
- Recovery Coach, Connecticut Community For Addiction Recovery (CCAR) - Recovery Coach Academy - 2022
- Virtual Case Management Best Practices, KRA - 2021
- A Guide to Business Engagement, KRA - 2021
- Case Management for Workforce Development Professionals, KRA - 2021
- Impact Interview Strategies for Workforce Development Professionals, KRA - 2021
- Paraprofessional C-PARAPRO ASSESSMENT: 472 (2019)
- CAPM® (Certified Associate in Project Management) #2239315 Project Management Institute (2018)
- Certificate of Appreciation from the U.S. Navy For outstanding support to the Resource Management Division, (N10) and BUPERS Washington Support Office, (PERS703) (2011)
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