Rynell Eckstein
Post Falls,ID
Summary
Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Licensed Massage Therapist
Beauty At The Lake
Coeurdalene , Idaho
07.2021 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Customer Service Representative
Pointe Pest Control
Post Falls , Idaho
03.2017 - 07.2021
- Mentored and guided new employee ensuring all were trained in the product knowledge and in how to use the system, entering data and organizing customer accounts
- Scheduled and confirmed customers appointments
- Handle calls daily, with duties including creating new customer accounts and processing payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Front Desk Receptionist
Standout Promotions
Hayden, Idaho
05.2015 - 03.2017
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Front Desk Receptionist
Sprinklers Northwest
Hayden, Idaho
09.2014 - 08.2015
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Trained new team members on company procedures, customer service and issue resolution.
Education
High School Diploma -
Post Falls High School
Post Falls, IDLicense of Massage - Massage Therapy
American Institute of Massage
Post Falls Skills
- Customer Inquiries
- Customer Satisfaction
- Business Administration
- Hospitality Service
- Credit Card Payment Processing
- Business Development Understanding
- Electronic Information Systems
- Integrity
- Teamwork
- Communication
- Disciplined
Timeline
Licensed Massage Therapist
Beauty At The Lake
07.2021 - Current
Customer Service Representative
Pointe Pest Control
03.2017 - 07.2021
Front Desk Receptionist
Standout Promotions
05.2015 - 03.2017
Front Desk Receptionist
Sprinklers Northwest
09.2014 - 08.2015
High School Diploma -
Post Falls High School
License of Massage - Massage Therapy
American Institute of Massage
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