Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rynell Padgett-Wilson

Summary

Dynamic customer service professional dedicated to creating exceptional client experiences and enhancing operational efficiencies. Proven expertise in process optimization and fulfillment, complemented by strong communication and problem-solving skills that drive team collaboration and quality control. Recognized for dependability and productivity, with the stamina to thrive in fast-paced environments. Authorized to work in the US for any employer, bringing a commitment to excellence and a passion for helping others.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Process Assistant

Amazon
01.2025 - Current
  • Mentored Amazon Associates members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Fulfillment Associate

Amazon
02.2024 - Current
  • Adhered to safety procedures while using material handling equipment like pallet jacks and hand trucks.
  • Collaborated with team members to maintain efficient workflow throughout the shift.
  • Assisted in training new fulfillment associates, sharing best practices and tips.
  • Contributed to the sorting of incoming shipments while ensuring product accuracy with purchase orders.
  • Ensured personal safety by utilizing proper lifting techniques when handling heavy objects.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Placed products on conveyors for final wrapping and shipment.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.

Assistant General Manager

Prospera Hospitality
08.2022 - 10.2023
  • Collaborated with the General Manager to manage and execute operational tasks of the food hall
  • Responsible for optimizing employee schedules, handling banking transactions and overseeing operations at the Fuku chicken restaurant, Bar and custodial services department.
  • Managed upkeep and functionality of vendors' stalls throughout each shift.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Ensured compliance with company policies, procedures, and regulations.
  • Monitored inventory levels and placed orders for new stock as needed.

Customer Service Manager

Carlie C's IGA
09.2021 - 09.2022
  • Provided efficient, friendly service to optimize customer checkout experience
  • Executed various tasks related to sales assets
  • Performed Sales, Cash, and Invoice Accounting duties including payment processing and preparation of weekly cash reports.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

PRICE MAINTENANCE CLERK

LOWES FOODS
01.2011 - 09.2021
  • Ensured accuracy of prices through verification and audits in DSD, MDI, Perishable departments, and Ad items
  • Maintained up-to-date pricing by regularly updating the computer and register system, as well as all shelf tags and signs
  • Completed weekly scan audits, ensured proper execution of DSD price changes transmitted to the store, and printed/placed shelf tags.
  • Coordinated with IT department to troubleshoot and resolve issues in the digital filing system.
  • Implemented a color-coded filing system to enhance efficiency and reduce retrieval time.
  • Conducted regular file purges to eliminate outdated or unnecessary documents.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Troubleshot office equipment, computer hardware and software issues.

OFFICE/CUSTOMER SERVICE CLERK

08.1999 - 01.2011
  • Supervise and provide every customer with the fastest and most pleasant checkout experience possible
  • Perform all functions associated with sales related assets
  • Basic duties include Sales, Cash and Invoice Accounting (process payments, weekly cash report), and perform all Cash related activities such as bank deposits, Cashier loans/pickups, daily cash balancing, and processing of returned checks, Monitor cashier/bagger performance with surprise till and detail tape audits, process customer orders as needed to maintain the 'no noticeable wait' and perform other duties as assigned by management.

Education

Associate of Arts - Concentration in Health Care Administration

University of Phoenix
05-2016

Skills

  • Typing
  • Fulfillment Processing
  • Customer Service
  • Shipping and receiving
  • Barcode scanning
  • Bookkeeping
  • Accounts Payable
  • Administrative Experience

    • Assignment delegation

  • Management support

Certification

  • Certified Notary Public
  • Driver's License

Languages

English
Professional

Timeline

Process Assistant

Amazon
01.2025 - Current

Fulfillment Associate

Amazon
02.2024 - Current

Assistant General Manager

Prospera Hospitality
08.2022 - 10.2023

Customer Service Manager

Carlie C's IGA
09.2021 - 09.2022

PRICE MAINTENANCE CLERK

LOWES FOODS
01.2011 - 09.2021

OFFICE/CUSTOMER SERVICE CLERK

08.1999 - 01.2011

Associate of Arts - Concentration in Health Care Administration

University of Phoenix

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